I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngSorry, we're unable to process this request online as additional changes may be required for your account. Not to worry, one of our Experts will be happy to help. To complete this request, please contact Customer Care by calling 1-800-937-8997, or by dialing 611 from your T-Mobile phone.
I'm getting the same thing, I just assumed it was because I only have a mobile hotspot with them and getting credit for a phone would take more information then I remembered when I bought the hotspot and ran my social they were gonna let me have the phone(s22 ultra) and the hotspot all on credit. I decided not buy the phone on impulse and bought my hotspot outright. Reading about the fee makes more sense and they don't even try and hide it on my screen at the top it even says wtf is going on: GREED wins again...
“Add a new device online and save yourself the $35 fee charged in stores/on the phone.”
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From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my acco...","body@stringLength":"1755","rawBody":"
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my account online and I needed to contact customer service. Attached screenshot.
I‘m a new customer. It’s probably been at least 2 weeks since I joined and I already paid my first bill successfully online. I came over from Verizon and brought over my iPhone & Apple Watch. The retail store was nice enough to get me setup with new eSims so my watch and iPhone worked and I kept my same number and it ported over successfully.
Prior to going to the store (few days prior) I had gone to Tmobile website and ordered a SIM card and told the website I was bringing over my own device and number. I meant to choose: visit store, but ended up choosing the mail me a SIM option, which took a little over a week to arrive via mail, so that’s why I opted to visit a store instead to expedite the process of moving over to T-Mobile.
Any idea why I’m not able to buy a new Phone? Or bring a phone? Or even add a tablet online? The only thing it will let me do is buy a new watch.
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that's when I was told that I could not add a line to my account online and I needed to contact customer service. Attached screenshot.
I'm a new customer. It's probably been at least 2 weeks since I joined and I already paid my first bill successfully online. I came over from Verizon and brought over my iPhone & Apple Watch. The retail store was nice enough to get me setup with new eSims so my watch and iPhone worked and I kept my same number and it ported over successfully.
Prior to going to the store (few days prior) I had gone to Tmobile website and ordered a SIM card and told the website I was bringing over my own device and number. I meant to choose: visit store, but ended up choosing the mail me a SIM option, which took a little over a week to arrive via mail, so that's why I opted to visit a store instead to expedite the process of moving over to T-Mobile.
Any idea why I'm not able to buy a new Phone? Or bring a phone? Or even add a tablet online? The only thing it will let me do is buy a new watch.
¡Gracias!
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I'm getting the same thing, I just assumed it was because I only have a mobile hotspot with them and getting credit for a phone would take more information then I remembered when I bought the hotspot and ran my social they were gonna let me have the phone(s22 ultra) and the hotspot all on credit. I decided not buy the phone on impulse and bought my hotspot outright. Reading about the fee makes more sense and they don't even try and hide it on my screen at the top it even says wtf is going on: GREED wins again...
“Add a new device online and save yourself the $35 fee charged in stores/on the phone.”
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I'm getting the same thing, I just assumed it was because I only have a mobile hotspot with them and getting credit for a phone would take more information then I remembered when I bought the hotspot and ran my social they were gonna let me have the phone(s22 ultra) and the hotspot all on credit. I decided not buy the phone on impulse and bought my hotspot outright. Reading about the fee makes more sense and they don't even try and hide it on my screen at the top it even says wtf is going on: GREED wins again...
“Add a new device online and save yourself the $35 fee charged in stores/on the phone.”
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The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngLo sentimos, no podemos procesar esta solicitud por Internet ya que se requieren cambios adicionales en tu cuenta. No te preocupes, uno de nuestros expertos te ayudará con gusto. Para completar esta solicitud, comunícate con Servicio al Cliente llamando al 1-800-937-8997 o marcando 611 en tu teléfono de T-Mobile.
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