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Legacy Plan Price Increase - Former Employee of 9 years
I’ve been a loyal T-Mobile customer for years, and I’m always on top of my wireless billing, managing my account online without ever missing a payment. I recently learned about a price increase to my legacy plan, but not through the proper channels. T-Mobile claims they sent a text notification on 3-13-25, but I never received this text or any email. When I called customer care for clarification, I was met with a scripted and condescending tone, essentially brushing me off by reiterating that the text was sent. As someone who just added two new lines to my account on 4-16-25, I also wasn’t informed of the price increase then. When I asked for a price adjustment due to the lack of communication, both customer care and a supervisor gave me the runaround, offering no resolution.The lack of transparency and dismissive customer service has left me incredibly disappointed. I own all of my devices, so I’ll be porting my numbers out to a different provider soon. As for the two new lines, they’re still within the buyer’s remorse period and will be canceled. This experience only highlights how T-Mobile has lost touch with both its loyal customers and employees, just as they did during the Sprint merger.
T-Life App Connected Devices Zero
With the new T-Life App everytime I want to see who’s connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this?
Date:April 23, 2025 Unresolved Billing Discrepancies and Urgent Request for Intervention
Date:April 23, 2025 Subject: Follow-Up on Unresolved Billing Discrepancies and Urgent Request for Intervention To: - California Public Utilities Commission (CPUC) - Federal Communications Commission (FCC) - T-Mobile Executive Customer Response Team Cc: - The Honorable Gavin Newsom, Governor of California Dear Sir/Madam, I am writing to follow up on my ongoing complaints regarding T-Mobile’s unethical billing practices, which have caused significant financial hardship and placed my family in grave danger. Despite filing my first complaint with the CPUC and FCC over a year ago, and providing extensive documentation of systemic billing errors, T-Mobile continues to act in bad faith by issuing vague and indirect responses, refusing to address the core issues, and threatening service suspension unless I pay erroneous amounts. Summary of the Complaint Since opening my account in December 2023, I have encountered the following recurring issues: 1. Duplicated and Tripled Payments: In September 2024, T-Mobile withdrew $930 from my account due to three identical payments of $310. 2. Incorrect Balance Forwards: Discrepancies between ending and beginning balances have occurred multiple times, including: - May 31, 2024 to June 28, 2024: $282.84 discrepancy. - July 31, 2024 to August 30, 2024: $650.17 discrepancy. - September 30, 2024 to October 31, 2024: $1,472.91 discrepancy. 3. Unexplained Fees: Late fees, returned payment fees, and finance charges have been applied without justification. 4. Overcharges: My agreed-upon monthly charges are $219, yet T-Mobile has unlawfully charged me $315.35 today and is demanding another $272.36 by May 5, 2025. Impact on My Family As a disabled mother of a medically fragile child, the suspension of my mobile and internet services would have devastating consequences. These services are essential for managing my child’s medical needs, communicating with healthcare providers, and maintaining my independence. T-Mobile’s actions are causing severe financial hardship and emotional distress, and their refusal to resolve these issues is unconscionable. Timeline of Complaints -Initial Complaint: Filed with CPUC and FCC in early 2024. Follow-Up Complaints:Submitted multiple times throughout 2024 and 2025, including detailed documentation of billing errors and overpayments. - T-Mobile’s Responses: T-Mobile has consistently issued vague responses, defending their billing practices without addressing the documented discrepancies. Urgent Requests I respectfully request the following actions: 1. Comprehensive Audit: Conduct a thorough audit of my T-Mobile account to identify and rectify all billing errors, including duplicated payments, overcharges, and misapplied credits. 2. Immediate Refund:Refund all overcharged amounts, including duplicated payments, late fees, and any charges exceeding my agreed-upon monthly cost of $219. 3. Protection from Suspension:Prevent T-Mobile from suspending my services while my account is under review and the discrepancies are resolved. 4. Accountability: Hold T-Mobile accountable for their unethical practices and ensure they provide a clear and detailed explanation of how these errors occurred. Conclusion T-Mobile’s deliberate and continued unethical actions, fully aware of the vulnerable situation they are placing me in, are unacceptable. I implore you to intervene immediately to protect my family from further harm and ensure that T-Mobile resolves these issues promptly and fairly. Thank you for your time and consideration. I look forward to your urgent response - Detailed documentation of payments and billing discrepancies. - Correspondence with T-Mobile, CPUC, and FCC.
I try to use my Apple Watch Ultra in Saudi Arabia.
After several calls and test and more, still not able to use alone the Apple Watch… I have international plans and the phone works well also in many different countries, active the watch subscription on my plan. The watch works well with other operators, so himself its ok. Any suggestions to make works with TMobile? tks
Accountability
Am reaching out to you hopefully you can help - wrong information was gave to me with jump on demand plan - I went through the 18 month cycle - I was still charged a early termination fee - Tmobile expert stated that there will not be fluctuation on my bill - Supervisor told me just because the wrong info was gave to me doesnt mean we credit your account for our mistakes - she noted the account that there was a 100 dollar credit given (that was rebate promotion not her doing) - there not holding there team accountable - I was charged 3 different sales tax on one trade in - stuck with a 700 dollar bill after rebate and supervisor told me they gave me a 60 dollar credit for courtesy because I have been a loyal member - her team needs some soft skill development courses (My account need a credit of 328.00 due too the hassle and incorrect information given to me multiple times)
T-Mobile lies
I absolutely had the wrong information about trade-in phones. Wanted to pay cash for both of our phones, my son and mine. Was told I was getting $250 from my trade-in then when I looked at my paperwork online turned out to be $70 and they used my $944 as a down payment and finance the rest My Son got pretty much nothing for his phone or trade-in. My plan was changed even financed screensaver and case for My Son so to say the least when my phone arrived at my house late, of course I returned it without even opening the box and went to Apple and got my military Apple discount. I am seriously thinking about switching companies been with them over 20 something years was with Sprint never had this problem before I don't like being lied to the store was at beach and Hodges Jacksonville, Florida. Then my service as far as Wi-Fi bars, cellular connection goes from 2, 1, to 0 bars worst service ever.
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