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erin's avatar
erin
Newbie Caller
4 years ago

Slow Home Internet

I’ve been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I’ve been super happy with since I’m in a ru...
ayuda
slow internet
iTinkeralot's avatar
iTinkeralot
Bandwidth Buff
2 years ago
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Also if you setup the gateway prior to 11 days 16 hours ago then the update theory is probably accurate. It is common that the gateways will update after deployment so it probably stayed on the initial build version long enough for you to get it setup and when the rolling upgrade cycle came around it did the auto update. You can get the mobile application via the phone vendor application store. 

The Apple IOS version used to be a real pain but once they finally got it corrected it now works pretty well for what it is. The Android version to my knowledge is functional and was stable long before the IOS version. To see the metrics you have to use the navigation bar at the bottom of the display and go to "More" to drill into where the metrics are presented.

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It had been working really well, with me getting speeds between 25-100 mbps, which I’ve been super happy with since I’m in a ru...","body@stringLength":"1626","rawBody":"

I've been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I've been super happy with since I'm in a rural area and it's hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restarted the device many, many times, as well as tried doing a factory reset a couple times. Sometimes these things help..for a short period of time. Most of the time they don't change anything. Sometimes, after rebooting/restarting, my speeds will go back to 10-25 mbps for anywhere from a minute to a few days, but will then revert back to around 1 mbps. I've also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I've been using a fan to cool it, which hasn't seemed to change anything either. I contacted T-Mobile support when I first started having issues, but they just sent me the gateway troubleshooting guide with everything I have already tried, so I don't have a lot of faith in them being able to help me if I contact them again. Does anyone have any idea why this is happening or know of anything else I can try? I'm just getting frustrated at this point, but don't have a lot of internet options where I live so I want to make this work if I can. Thanks in advance. 

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I've been using the home internet service since the beginning of March. It had been working really well, with me getting speeds between 25-100 mbps, which I've been super happy with since I'm in a rural area and it's hard to find internet that works here. However, since the beginning of June, my speeds have been around very inconsistent, but around 1mbps more often than not. Previously when my speeds were that slow, a simple restart would fix it. But I have rebooted/restarted the device many, many times, as well as tried doing a factory reset a couple times. Sometimes these things help..for a short period of time. Most of the time they don't change anything. Sometimes, after rebooting/restarting, my speeds will go back to 10-25 mbps for anywhere from a minute to a few days, but will then revert back to around 1 mbps. I've also moved the device around my house to see if I got a better signal elsewhere, which also did not help. I thought my device was overheating, so I've been using a fan to cool it, which hasn't seemed to change anything either. I contacted T-Mobile support when I first started having issues, but they just sent me the gateway troubleshooting guide with everything I have already tried, so I don't have a lot of faith in them being able to help me if I contact them again. Does anyone have any idea why this is happening or know of anything else I can try? I'm just getting frustrated at this point, but don't have a lot of internet options where I live so I want to make this work if I can. Thanks in advance. 

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Also if you setup the gateway prior to 11 days 16 hours ago then the update theory is probably accurate. It is common that the gateways will update after deployment so it probably stayed on the initial build version long enough for you to get it setup and when the rolling upgrade cycle came around it did the auto update. You can get the mobile application via the phone vendor application store. 

The Apple IOS version used to be a real pain but once they finally got it corrected it now works pretty well for what it is. The Android version to my knowledge is functional and was stable long before the IOS version. To see the metrics you have to use the navigation bar at the bottom of the display and go to \"More\" to drill into where the metrics are presented.

","body@stringLength":"782","rawBody":"

Also if you setup the gateway prior to 11 days 16 hours ago then the update theory is probably accurate. It is common that the gateways will update after deployment so it probably stayed on the initial build version long enough for you to get it setup and when the rolling upgrade cycle came around it did the auto update. You can get the mobile application via the phone vendor application store. 

The Apple IOS version used to be a real pain but once they finally got it corrected it now works pretty well for what it is. The Android version to my knowledge is functional and was stable long before the IOS version. To see the metrics you have to use the navigation bar at the bottom of the display and go to \"More\" to drill into where the metrics are presented.

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