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toh993h

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Re: Unlock a used phone...
Hi syaoran Thanks very much for your quick response. As a Canadian (!), I wasn't aware that the devices that retailers sell may not be shown as a device sold by T-Mobile, and that they are not necessarily shown in the T-Mobile system. That would certainly explain why T-M were not able to find a record of my device as a previously sold phone, although it doesn't explain why they would not be able to trace an account attached to that IMEI; it may not have been sold directly by them, but if there is an account attached to tht phone, they should certainly be able to find it, and also presumably would be able to see the status of the phone, fully paid or otherwise. The other thing I don't understand is why they have that "bought directly from T-M" requirement. It certainly gets in the way of being able to use the phone on another network, for no good reason that I can see. One of the CS reps I spoke to told me that, even if the phone was with T-M for a year, they would not necessarily be able to unlock it because of that initial purchase requirement. I don't know whether this is something physical, or is a matter of policy. I have another phone that was in a similar situation, this time from Verizon, and they were very co-operative in setting up (and paying for!) an account for me for the required two months, and then the phone just unlocked automatically. They were sympathetic to my being outside the US, so they gave me a fully paid account with unlimited access and data, for those two months. Verizon were able to deal with their policy restrictions; I don't know why T-Mobile should not be able to do the same, even if I had to pay for it. In any event, I have learned a lesson from this. I'll be selling the phone, locked, but including the SIM card so that an eventual purchaser can at least use it. Maybe a purchaser wouldn't care if it were locked to T-M; the price I get for it would obviously have to reflect that. And any future phones I buy online will have to be factory unlocked. We lve and learn. Thanks again for your reply. Happy New Year to you and yours. NB
3 months ago Place Device Unlock
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Unlock a used phone...
This seems to be a place for people to complain, and often get results. In common with many other posters, I've been given the runaround by T-Mobile "customer service" in trying to get a phone, that I bought on a local used phones site here in Canada, unlocked. I did the research before buying it. Checked the IMEI, blacklists etc. Phone record was clean, but locked and I'm unable to use my local Canadian SIM. In an attempt to deal with this, I called CS to check with them if there was a reason the phone was locked - ie, was there actually an account that was still current, was the phone being paid off, etc. The CS agent tried to trace the phone by the IMEI, but it apparently wasn't shown in their database. Strange, but what that tells me is that there was clearly no account attached to this phone, so no reason why it shouldn't be unlocked. But just because there was no reason, that didn't mean that they would unlock it. Over the next two months, I've spent seven or eight hours on hold on five different occasions, with promises from five different people to deal with it and get back to me, which not one of the agents has ever done. Today's attempt was the worst - the agent gave me his name, but wanted me to stay on hold for another ten or fifteen minutes so that he could check with another department. I told him that I was late for an appointment; could he call me back? Well, no, he wouldn't do that. This is a T-Mobile phone (T-M startup screen, notification that the SIM I put in the phone to try out wasn't a T-M SIM, so I couldn't use it, etc.), so it must have been bought from T-Mobile. That fulfills the first part of their conditions for unlocking the phone. But no, they will not accept that; tey want to speak to the original purchaser, and I have no idea who that is. They want me to commit to a $100 deposit for use for a period of time, but even then they will not guarantee that they will be able to unlock the phone, because they have no idea why it's locked in the first place. One agent said I should talk to Samsung, but Samsung told me that they supply the phones unlocked and it's up to the phone compaies to decide whether to lock them, and they couldn't help. "Couldn't help", or "wouldn't help" ? I can't get beyond the CS front line who claims that they are managers, but I need someone with technical knowledge and authority. Some posts here refer to getting help from Exec Social Media staff on X, but I have no idea how to get to them. Can anyone help? Please???
3 months ago Place Device Unlock
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Grupos

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As a Canadian (!), I wasn't aware that the devices that retailers sell may not be shown as a device sold by T-Mobile, and that they are not necessarily shown in the T-Mobile system. That would certainly explain why T-M were not able to find a record of my device as a previously sold phone, although it doesn't explain why they would not be able to trace an account attached to that IMEI; it may not have been sold directly by them, but if there is an account attached to tht phone, they should certainly be able to find it, and also presumably would be able to see the status of the phone, fully paid or otherwise. The other thing I don't understand is why they have that \"bought directly from T-M\" requirement. It certainly gets in the way of being able to use the phone on another network, for no good reason that I can see. One of the CS reps I spoke to told me that, even if the phone was with T-M for a year, they would not necessarily be able to unlock it because of that initial purchase requirement. I don't know whether this is something physical, or is a matter of policy. I have another phone that was in a similar situation, this time from Verizon, and they were very co-operative in setting up (and paying for!) an account for me for the required two months, and then the phone just unlocked automatically. They were sympathetic to my being outside the US, so they gave me a fully paid account with unlimited access and data, for those two months. Verizon were able to deal with their policy restrictions; I don't know why T-Mobile should not be able to do the same, even if I had to pay for it. In any event, I have learned a lesson from this. I'll be selling the phone, locked, but including the SIM card so that an eventual purchaser can at least use it. Maybe a purchaser wouldn't care if it were locked to T-M; the price I get for it would obviously have to reflect that. And any future phones I buy online will have to be factory unlocked. We lve and learn. Thanks again for your reply. Happy New Year to you and yours. NB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2126","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:161881":{"__typename":"ForumTopicMessage","subject":"Unlock a used phone...","conversation":{"__ref":"Conversation:conversation:161881"},"id":"message:161881","revisionNum":1,"uid":161881,"depth":0,"board":{"__ref":"Forum:board:device-unlock"},"author":{"__ref":"User:user:180205"},"metrics":{"__typename":"MessageMetrics","views":473},"postTime":"2024-12-30T23:07:47.689-08:00","lastPublishTime":"2024-12-30T23:07:47.689-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This seems to be a place for people to complain, and often get results. In common with many other posters, I've been given the runaround by T-Mobile \"customer service\" in trying to get a phone, that I bought on a local used phones site here in Canada, unlocked. I did the research before buying it. Checked the IMEI, blacklists etc. Phone record was clean, but locked and I'm unable to use my local Canadian SIM. In an attempt to deal with this, I called CS to check with them if there was a reason the phone was locked - ie, was there actually an account that was still current, was the phone being paid off, etc. The CS agent tried to trace the phone by the IMEI, but it apparently wasn't shown in their database. Strange, but what that tells me is that there was clearly no account attached to this phone, so no reason why it shouldn't be unlocked. But just because there was no reason, that didn't mean that they would unlock it. Over the next two months, I've spent seven or eight hours on hold on five different occasions, with promises from five different people to deal with it and get back to me, which not one of the agents has ever done. Today's attempt was the worst - the agent gave me his name, but wanted me to stay on hold for another ten or fifteen minutes so that he could check with another department. I told him that I was late for an appointment; could he call me back? Well, no, he wouldn't do that. This is a T-Mobile phone (T-M startup screen, notification that the SIM I put in the phone to try out wasn't a T-M SIM, so I couldn't use it, etc.), so it must have been bought from T-Mobile. That fulfills the first part of their conditions for unlocking the phone. But no, they will not accept that; tey want to speak to the original purchaser, and I have no idea who that is. 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