Add a line promotion

You posted the evidence here.  It specifically states all lines must be active for 3 billing cycles to receive the promotion credits.  “Qualifying credit and service required. Available online only. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Up to $700 via bill credits; must be active and in good standing to receive credits”

“If you have cancelled lines in past 90 days, you may need to reactivate them first.”

Promotion eligibility can be nuanced to put it lightly. Let me clarify the situation since I cannot see the account. 

There may be more on your account, but the minimum that I can glean from your posts is that you, your spouse, your brother, brother’s ex, and now your mother-in-law are on one account. You added MIL’s line and got the $700 off the Google Pixel. MIL is getting a discount on the phone but NOT the line. Now you want to remove the ex’s phone number (which makes complete sense). There are two types of recurring credits; Device and Line. Since this situation is a Device credit, the requirement is that you keep the device payment plan associated to the phone number you added to get the phone and THAT phone number stay active for the length of the payment plan. In this case, you are good to cancel ex-girlfriend’s phone number and not affect MILs promotion. 

IF ex’s phone number has a discount or she got a promotion on her phone, her promotional credit would stop.

Sorry I am a bit late in providing this answer, but I wanted to make sure 100% before I threw an answer out there. Have a wonderful day!

Usually these promos have the condition that you can't ternimate another line for at least 90 days.  That may have been changed to the entire life of the promotion to coincide with how EIP promos are now, were paying off the device early voids the promo.  

what about in the reverse? they added a free line but are removing a completely different line and are getting hit with this. i would think 7 lines going to 6 or even going right back to 7 wouldnt have any issues.

If you recently canceled a line you need to reactivate it to get a free line in most cases.

hrm..heaven might be able to answer this one..i would think any amount of lines over a certain amount seeing as how nothing is really happening to the new line.

I don’t think so. I currently have 7 lines and my understanding of what the customer service agent said is that I would lose the promotion because I have to keep the same number of lines after adding the line.

could it be due to a certain amount of lines on the account itself and removing one will dip it under the promo?

@HeavenM 

any idea which promo that one is?