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Problems","conversation":{"__ref":"Conversation:conversation:191729"},"id":"message:191729","revisionNum":1,"uid":191729,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:216541"},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-04-25T11:11:13.233-07:00","lastPublishTime":"2025-04-25T11:11:13.233-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Yesterday afternoon I started having problems with Gmail - my iPhone 12 mini will not send messages - they remain in the Outbox -- this does not happen on my iPad. 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No option to tere except emergency call menu. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"180","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191722":{"__typename":"Conversation","id":"conversation:191722","topic":{"__typename":"ForumTopicMessage","uid":191722},"lastPostingActivityTime":"2025-04-25T10:45:19.690-07:00","solved":false},"User:user:216523":{"__typename":"User","uid":216523,"login":"beda","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:216523"},"ForumTopicMessage:message:191722":{"__typename":"ForumTopicMessage","subject":"Unlocking a phone when no longer a T-Mobile customer","conversation":{"__ref":"Conversation:conversation:191722"},"id":"message:191722","revisionNum":1,"uid":191722,"depth":0,"board":{"__ref":"Forum:board:device-unlock"},"author":{"__ref":"User:user:216523"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-04-25T09:52:54.159-07:00","lastPublishTime":"2025-04-25T09:52:54.159-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was previously a T-Mobile customer and purchased an iPhone directly from Apple in 2020 at full price. The device was sold to me as unlocked. However, for reasons unclear to me, T-Mobile locked the phone - even though it was never financed or purchased through T-Mobile. After leaving T-Mobile, I moved to Mint Mobile, which operates on T-Mobile’s network, so the issue went unnoticed until now. While traveling, I attempted to use an eSIM and discovered the phone is SIM-locked. I have contacted T-Mobile customer support, but they insist the phone was not locked by them and refuse to take any action since I am no longer a customer. Apple and Mint have both confirmed that T-Mobile is the locking carrier. Despite calling repeatedly and being placed on hold numerous times, I have been unable to resolve the issue. I deliberately purchased the phone at full price from Apple to avoid this exact problem. I am extremely frustrated that T-Mobile has locked a phone it never sold and is now refusing to help unlock it. If this matter cannot be addressed promptly, I will be filing a formal complaint with the FCC. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1116","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191724":{"__typename":"Conversation","id":"conversation:191724","topic":{"__typename":"ForumTopicMessage","uid":191724},"lastPostingActivityTime":"2025-04-25T10:09:55.052-07:00","solved":false},"User:user:216525":{"__typename":"User","uid":216525,"login":"captainbukko","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:216525"},"ForumTopicMessage:message:191724":{"__typename":"ForumTopicMessage","subject":"Quest no longer works with T-Mobile Home Internet","conversation":{"__ref":"Conversation:conversation:191724"},"id":"message:191724","revisionNum":1,"uid":191724,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:216525"},"metrics":{"__typename":"MessageMetrics","views":3},"postTime":"2025-04-25T10:09:55.052-07:00","lastPublishTime":"2025-04-25T10:09:55.052-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a Occulus (T-mobile won't allow the use of the M*** name for some reason) Quest 2 that used to work with T-Mobile Home Internet but doesn't any longer.  Looking through this forum and other it seems to be related to the Sagemcom Fast 5688W (dark grey) router with firmware 1.102.5c.  Telephone support did not have any way to resolve, but did acknowledge a known issue with Wi-Fi clients repeatedly disconnecting from the router, which is exaclty what I'm experiencing with the Quest.  They agreed to ship me another of the exact same router but said it would have the same issue because it's a problem with the hardware.   I don't know if anyone else has found a better workaround.  I've tried a dedicated 2.4Ghz network just for this device, a static IP, and even another router behind the T-mobile one and none of it works. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"866","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191715":{"__typename":"Conversation","id":"conversation:191715","topic":{"__typename":"ForumTopicMessage","uid":191715},"lastPostingActivityTime":"2025-04-25T08:17:54.707-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Planes y funciones","shortTitle":"Planes y funciones","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:216474":{"__typename":"User","uid":216474,"login":"annamaya","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:216474"},"ForumTopicMessage:message:191715":{"__typename":"ForumTopicMessage","subject":"SOS on Phone","conversation":{"__ref":"Conversation:conversation:191715"},"id":"message:191715","revisionNum":1,"uid":191715,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:216474"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-04-25T05:02:56.139-07:00","lastPublishTime":"2025-04-25T05:02:56.139-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My phone is showing SOS on it. I tried to log into my account and it is saying my phone number isnt available  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"117","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191719":{"__typename":"Conversation","id":"conversation:191719","topic":{"__typename":"ForumTopicMessage","uid":191719},"lastPostingActivityTime":"2025-04-25T08:16:33.861-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:216495":{"__typename":"User","uid":216495,"login":"KJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:216495"},"ForumTopicMessage:message:191719":{"__typename":"ForumTopicMessage","subject":"Cannot make or receive calls without TMobile resetting network connection","conversation":{"__ref":"Conversation:conversation:191719"},"id":"message:191719","revisionNum":1,"uid":191719,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:216495"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-04-25T07:20:26.906-07:00","lastPublishTime":"2025-04-25T07:20:26.906-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is anyone else having this issue? I can receive texts but not phone calls. Yesterday I called in and they reset my network connection and Wah Lah! It worked. This morning, it is back to no calls in or out. Is it time to leave TMobile? I am not buying a new phone just due to this. This one has worked fine for me. My sister did an upgrade just to get support. I am over it!!!! 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