Forum Discussion

Jhorman's avatar
Jhorman
Network Novice
Hace 10 días

Tmobile overcharge. Being billed for 2 lines when only have 1 line

Hello everyone. Im looking for help on an overcharge that has been going for more than a year.

First of all to put into context. Im a general contractor in MA and in January 10 of 2024 I decided to go for the top of the line plan Go5g with international plan and phone insurance (pretty much all the bells and whistles). I decided to do this because I was traveling abroad and decided that I needed the best coverage possible. I thought this was best for my business and didn't think much of the cost.

Follow to today 04/08/2024 and I have seem to be paying extra. Pretty much Tmobile was charging for 2 LINES AT $180. I saw this as a clear mistake on Tmobile and decided to reach out to request a refund which was negated.

Keeping in mind that during this past year I was paying fees for calling abroad (which I clearly understand and paid them accordingly), I thought that during this time I was paying for the fees. 

Now as of 04/08/2024 I feel that as I talked in the past few days to both a rep and his supervisor Tmobile is refusing to refund an overcharge that they are not disputing is unfair and pretty much keeping money that is not theirs. 

I have seen on other blogs that Tmobile seem to be doing this to many other people and would like help on seeing my legal options. 

Would appreciate sincere input into this matter. Thank you all. Sincerely 

  • gramps28's avatar
    gramps28
    Router Royalty
    Hace 9 días

    Please Google Tmobile terms and conditions and scroll down to disputing your bill and you will find your answer there. 

    Unfortunately most people don't read what they agree to when they sign up or change plans. 

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Being billed for 2 lines when only have 1 line","id":"message:190978","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:212815"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apple"},"conversation":{"__ref":"Conversation:conversation:190978"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:190978"},"body":"

Hello everyone. Im looking for help on an overcharge that has been going for more than a year.

First of all to put into context. Im a general contractor in MA and in January 10 of 2024 I decided to go for the top of the line plan Go5g with international plan and phone insurance (pretty much all the bells and whistles). I decided to do this because I was traveling abroad and decided that I needed the best coverage possible. I thought this was best for my business and didn't think much of the cost.

Follow to today 04/08/2024 and I have seem to be paying extra. Pretty much Tmobile was charging for 2 LINES AT $180. I saw this as a clear mistake on Tmobile and decided to reach out to request a refund which was negated.

Keeping in mind that during this past year I was paying fees for calling abroad (which I clearly understand and paid them accordingly), I thought that during this time I was paying for the fees. 

Now as of 04/08/2024 I feel that as I talked in the past few days to both a rep and his supervisor Tmobile is refusing to refund an overcharge that they are not disputing is unfair and pretty much keeping money that is not theirs. 

I have seen on other blogs that Tmobile seem to be doing this to many other people and would like help on seeing my legal options. 

Would appreciate sincere input into this matter. Thank you all. Sincerely 

","body@stringLength":"1426","rawBody":"

Hello everyone. Im looking for help on an overcharge that has been going for more than a year.

First of all to put into context. Im a general contractor in MA and in January 10 of 2024 I decided to go for the top of the line plan Go5g with international plan and phone insurance (pretty much all the bells and whistles). I decided to do this because I was traveling abroad and decided that I needed the best coverage possible. I thought this was best for my business and didn't think much of the cost.

Follow to today 04/08/2024 and I have seem to be paying extra. Pretty much Tmobile was charging for 2 LINES AT $180. I saw this as a clear mistake on Tmobile and decided to reach out to request a refund which was negated.

Keeping in mind that during this past year I was paying fees for calling abroad (which I clearly understand and paid them accordingly), I thought that during this time I was paying for the fees. 

Now as of 04/08/2024 I feel that as I talked in the past few days to both a rep and his supervisor Tmobile is refusing to refund an overcharge that they are not disputing is unfair and pretty much keeping money that is not theirs. 

I have seen on other blogs that Tmobile seem to be doing this to many other people and would like help on seeing my legal options. 

Would appreciate sincere input into this matter. Thank you all. Sincerely 

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Being billed for 2 lines when only have 1 line","moderationData":{"__ref":"ModerationData:moderation_data:190979"},"body":"

Please Google Tmobile terms and conditions and scroll down to disputing your bill and you will find your answer there. 

\n

Unfortunately most people don't read what they agree to when they sign up or change plans. 

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