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keppy9150's avatar
keppy9150
Network Novice
2 years ago

Esim is locked

purchased my s24 ultra from samsung, and then activated it on t-Mobile.  Hated the service so switching back to another carrier, and now T-Mobile wont unlock my esim, and I cannot use the phone any l...
esim
t-mobile
desbloquear
gramps28's avatar
gramps28
Router Royalty
2 years ago
Copiar enlaceReportar

Is your final bill to Tmobile paid off? If so Tmobile should release it.

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purchased my s24 ultra from samsung, and then activated it on t-Mobile.  Hated the service so switching back to another carrier, and now T-Mobile wont unlock my esim, and I cannot use the phone any longer.  They send me to Samsung and Samsung sends me back to T-Mobile, and cannot get any straight answers other than it could take a month?  So right now I have a 1400 phone that is essentially a paper weight.  HELP!!!!!!!

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purchased my s24 ultra from samsung, and then activated it on t-Mobile.  Hated the service so switching back to another carrier, and now T-Mobile wont unlock my esim, and I cannot use the phone any longer.  They send me to Samsung and Samsung sends me back to T-Mobile, and cannot get any straight answers other than it could take a month?  So right now I have a 1400 phone that is essentially a paper weight.  HELP!!!!!!!

"},"Conversation:conversation:15168":{"__typename":"Conversation","id":"conversation:15168","solved":true,"topic":{"__ref":"ForumTopicMessage:message:15168"},"lastPostingActivityTime":"2024-04-19T11:24:17.000-07:00","lastPostTime":"2024-04-19T11:24:17.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:15168":{"__typename":"ModerationData","id":"moderation_data:15168","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:15168_1":{"__typename":"Revision","id":"revision:15168_1","lastEditTime":"2024-04-15T12:45:26.000-07:00"},"ForumReplyMessage:message:15170":{"__typename":"ForumReplyMessage","id":"message:15170","conversation":{"__ref":"Conversation:conversation:15168"},"author":{"__ref":"User:user:2143"},"revisionNum":1,"uid":15170,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:device-unlock"},"subject":"Re: Esim is locked","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:15170"},"parent":{"__ref":"ForumTopicMessage:message:15168"},"body":"

Is your final bill to Tmobile paid off? If so Tmobile should release it.

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Is your final bill to Tmobile paid off? If so Tmobile should release it.

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Unlocking your phone should not be something that causes so much headache. When you got the device from the manufacturer, it does add an extra level, but it still shouldn't be as hard as you are seeing, I recommend you reach out to our T-Force team by sending a message on Facebook or X. You can use the icons at the bottom of the screen to get to the right accounts. They are amazing with finding the missing link and helping get that unlock completed.

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