Tag:"ping" | Comunidad de T-Mobile

Worsening ping over time while gateway is left on
I recently got TMHI and the Arcadyan G4AR gateway. I've noticed that whenever I leave the gateway on for an extended period (4-12 hours), the latency gradually worsens. When I first start the gateway, the ping is 60-80ms with jitter less than 10ms. However, after a few hours, the ping suddenly increases to 100ms or higher, sometimes even reaching 500ms+, with jitter around 200ms. Restarting the gateway resolves the issue, and the ping returns to the initial 60-80ms range with low jitter which makes me think its a gateway issue. I have to constantly restart the gateway, which is inconvenient. Is this a known issue with the G4AR gateway, and is there a way to fix it without frequent restarts?
aksharp
10 months ago Place Solución de problemas
94Views
0likes
0Comments
oops technical error
I've have tried to upgrade my phone. was formerly a sprint client then they merged. every time i go to check out for a new phone it pops up oops technical error. I spoke to T-Mobile and they said my card would go through. I spoke to my bank and everything on my end is fine and when they tried to charge my card on mobiles' side it was 3 times for zero dollars. the bank said its on their end with their system. I told the T-Mobile person this and they said no its not. quite fed up with the bs company.
kornchick85
11 months ago Place Upgrades & Orders
106Views
0likes
0Comments
very high latency without dropped packets
How do I fix my high latency/ping speed? I have consistently good down and upload internet speed, zero packet loss but my latency is 100@idle -700@download-1000@upload. This is the average of 10 test in the past month. This is through Ookla and have very little knowledge with latency/ping other than the basics .
Envyme33
11 months ago Place Coverage & Signal
370Views
0likes
1Comment
T-Mobile Home Internet shows 4 bars but keeps dropping signal
Hi. The last month or so, a problem is occurring - the gateway/modem shows 4 bars and has been sitting there for well over two years now. Randomly, I keep getting disconnected from a game server, remote sessions halt, streaming audio stutters, everything. I also have phone calls (from Samsung S22 Ultra) disconnect on me if the phone is using wifi mode for phone calls. If I disable wifi on the phone, phone calls still remain stable. At least for now. I sometimes still have issues with audio stuttering in regular 5G mode, and even testing a game server I got booted off with an error citing connection loss. Whatever it is, the loss is brief since connection comes back quickly. Speedtest shows low ping and low jitter, which surprised me. I logged into the Admin console. Is there an option to switch from 5G mode to 4G, just to rule out some possible causes of this? That sounds dumb since I have 4 bars on the modem and 5 on my phone (which generally connects to the modem’s built-in wifi.) I haven’t tested disabling 5G on the phone, but with 5 bars this really seems odd. Why would the phone show more bars and stronger signal strength when it’s the smaller of the two devices? I turned the modem (“silver can” in shape) off and unplugged it for 30 minutes. I’d heard this forces a firmware check and upgrade. This did not make a difference. I keep a small fan running by the air inlet on the modem to help prevent overheating. That hasn’t helped either. The built-in battery also seems to waver in percentage; always going from 65 to 78%. It used to read 100% in the past. I think that’s a separate issue. I am having no power outage issues.
Solved
dpcole72
2 years ago Place Coverage & Signal
5.1KViews
2likes
20Comments
how to reduce ping / latency with 5g home internet
hey! I just got the service and the download and upload speed are working great. unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!
jthrill
2 years ago Place Solución de problemas
66KViews
4likes
12Comments
T-Mobile High Latency and Dropped Packets
I have called T-Mobile Home Internet support multiple times and been told there is a “power issue” at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get a result from Ookla. https://www.speedtest.net/result/i/5746708397 RSRQ -13 RSRP -112 SINR 3 BAND n41 I love my T-Mobile home internet, when it is working, it is the best in the area. I am assuming the power issue is an excuse for congested tower. Any options or suggestions? These results for over a week and again last month and the month before (seems like 2 weeks out of every month) is not acceptable. I have rebooted my router and hardware reset it to no success. Advise is welcome.
Solved
kr0w
2 years ago Place Coverage & Signal
1.1KViews
0likes
5Comments
Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely: Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att fiber does too) I’ve spent the majority of my time trying to figure out ways to make this work. Most folks out there are blaming the Nokia router firmware which is really locked down by T-mobile, so being the IT engineer I pretend to be I purchased a Netgear LAX20 which is T-mobile and AT&T certified - I swapped SIMs for my Home internet service and tested both. Even with a router that I fully control, with firewall disabled and allowing WAN icmp/ping responses T-mobile seems to continue to filter traffic (even pings!) incoming towards my service equipment… to make a fair comparison I got an AT&T SIM card and repeated the tests. On AT&T I can ping and access my device remotely when it is on the AT&T LTE network on the same Netgear LAX20. Decided to post here to vent and share some findings, as this is somewhat frustrating that other LTE carriers that do not offer ‘home internet’ service do allow you to control and manage your network as you see fit while the new “home internet” service does not give you any control at all. Those users who wish to be able to remotely manage their smart home should perhaps stay away for now until T-mobile decides to do the right thing which is for “home internet” service subscribers to have different security network rules than cellphones on the network. T-mobile please fix your business model for this new service, starting with adding the ability to request zero network filtering for home internet subscribers and the ability to get IPv6 prefix delegated.
intel
2 years ago Place Planes y funciones
24KViews
51likes
57Comments
Last Location Ping
How/ where do I find the Information about the last location of where my stolen phone could’ve possibly been at?
KissyCo
2 years ago Place Apple
568Views
0likes
1Comment
Has ping / tracert been blocked on 5g network?
Before yesterday (10/17/2022), I’ve always had a command prompt window (MS Windows) up running a constant ping at 3 second interval - so I can tell when the network starts to degrade or just stops responding (which has become very frequent in the last few months). As of yesterday morning, both ping and tracert commands consistently fail. As in no longer any response. So it appears the ports used for those commands are now being blocked on the 5g network? I have a 5g phone on Tmobile, and I see the same result. On 5g with hotspot turned on, with computer connected, ping and tracert fail 100%. If I force the phone to use LTE and stay off 5g, ping and tracert start working again. Don’t really understand why Tmobile would block such a basic network analysis command. This is in downtown Scottsdale AZ. As a sidenote, service on the 5g network degrades consistently every day after about 8am, and usually is consistently bad all weekend long. Works great before 8am most days.
SlowPoke
3 years ago Place Solución de problemas
6.4KViews
2likes
79Comments
Nokie Gateway Sudden Packet Loss
I’ve been with T-Mobile Home Internet for about a year now, never had an issue with my ping and packet loss until recently. I’m wondering if others are going through the same situation? I have the Nokie 5G21 Gateway running Firmware 1.2201.00.0313. I game often at home and makes multiplayer games unplayable with stutters and packet loss every 10 seconds. I also have Google Nest Mini set up to turn off lights around my place, it’s been slow to respond around the same time as packet/ping issue. This is a replacement from two months ago, so this replacement is my 2nd one if that makes any difference.
Nano_bytes_
3 years ago Place Solución de problemas
887Views
1like
6Comments