User Profile
llamas
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: Home Internet, slow speed
You can play around with all of the above and I doubt it will resolve your problem. I have had the internet service for 24 months and the cell tower I connect is 1 mile and 4G only. I have complained about slow speeds for over 12 months, speed as low as POINT 03 mbps that is.03. I have spent count less hours with all levels of support with no satisfactory results. Tech support really does not understand the logic of the system and only read what is on there screen. They also ask you to do things that will set you back (such as press the reset button) hours getting the system back towhere the system is usable. Tech support will open a ticket with engineering and engineering say "no plans to upgrade the tower" or there is no problem. You can not escalate the problem beyond that point. From my view point there are 3 options. 1} Create enough negative publicity to have T Mobile acknowledge and fix the problem 2} have government agency that regulates FCC be involved 3) a class action lawsuit is started and that gets T Mobile's attention (this is not a quick solution and I need the internet service I have no other options.}31Visto2likes0ComentariosRe: I'm paying $50 a month for this?
T Mobile internet services should be pulled from the market. I have had the service for over 12 months and get download speeds of 0.15 mbps up to 5 mbps. T Mobile has no solution and can not provide any insight as when the problem will be addressed. HIGHLY RECOMMEND AVOID BUYING THIS SERVICE FROM T MOBILE. They should be sued in a class action suit for false advertising. I plan to start posting this information on social media sites11Visto0likes0Comentarios