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NurseOmari
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Re: First responder plan
Dawnmarie9113 wrote: I was told when Iswitched from AT&T (that does offer a nurses discount) to T-Mobile that i would get a discount for being a nurse. I've been getting it for the last few months and today i checked my next bill and it's no longer on it. When i reached out to T-Mobile i was told to submit my documents and I'll have the discount again. I did and was denied. When i reached out to them again i was told that only nurses and doctors that are EMT certified can get the discount. This is bad customer service on T-Mobiles part. Doctors and nurses do just as much as first responders. We should be included in that category!! I'm thinking about switching to Verizon bc they offer nurses and doctors as well as first responders a discount!!! iske wrote: This first responder is a big scam of Tmobile to overcharge. I have been a Tmobile customer for almost 8 years under family plan, I went to Tmobile store and told them I am a physician in the hospital and they said you are eligible for the upgrade and the discount but you have to do it through calling customer service, I called customer service and told her that I am a physician and she said yes you are eligible and spent 2 hrs on the phone to switch the plan and then she told me all i need to do is to submit my hospital ID and will get approved, I submitted it and it didn't go through and I called back and they said they have received and there was a glitch in the system and they will call me back, 10 days later, I called them and they said that only EMT are considered first responders not physicians or nurses Will if this what T mobile is considering as first responders it should be been clear on the website as well as their customer service experts and their employees in the store should have been aware of that but encouraging physicians and nurses to apply when it is not in their criteria is a big Scam! Yup, same with me the got me to switch telling me I qualified as a nurse for their first responder plan and not my bill increased by $100 because the first responder came off my plan. This is called false advertisement. I was even told by reps that this is a very common thing that their stores are doing so they either need to add nurses to their first responder plan or make another discount for nurses and medical professionals. ClassAction anyone?8Visto3likes0Comentarios