Forum Discussion
Outbound callerID blocking my number despite settings
I, too, am having a still unresolved issue with Tmobile blocking my phone number when I place outbound calls. This has been going on for welll over 2 weeks. Many calls to Tech Support haven't re...
Hola @privacy789
If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team. They will be able to pull up your account and see what needs to be done to escalate this caller ID issue for you.
Hola, @privacy789! Just wanted to check in and see if you'd noticed any change or update since that ticket was submitted. One thing that might be worth noting is that there are two major Caller ID vendors, so when we perform an update (like changing the name field to "Unknown Caller") those updates will happen with any customer that subscribes to service from a company that uses the same vendor as T-Mobile pretty quickly. However, the other vendor's clients will not see the change in your Caller ID until their particular carrier/landline company performs a routine update to their Caller ID system. For some companies this is quarterly, and for some it might happen every six months. Mike is correct, there are escalation processes we can follow if this isn't getting resolved for a person you're calling who uses the same vendor as T-Mobile, so if you're still having trouble, we'd definitely like for you to reach out.
