Well, no. T-mobile was blocking it thru a safety feature that I was able to turn off. Nothing malicious happening on T-Mobile or the bank, just a safe guard that prevented activity I needed. I was able to turn it off thru the app and everything is working is fine now. Point is, it was a T-Mobile issue, not the bank. Gracias por tu respuesta.
That's not an issue. You had a feature enabled that did more than you might have realized. This feature is not enabled by default.
Well, no. T-mobile was blocking it thru a safety feature that I was able to turn off. Nothing malicious happening on T-Mobile or the bank, just a safe guard that prevented activity I needed. I was able to turn it off thru the app and everything is working is fine now. Point is, it was a T-Mobile issue, not the bank. Gracias por tu respuesta.
US Bank is telling me that T-Mobile is blocking text messages to my cell phone. Is this true?
Why would that be true? T-Mobile does not block incoming texts unless they are spam or scams.
Because it is. I am having the same problem, bank just told me that T-Mobile is blocking the calls and texts.
Are you on a legacy prepaid or on an old no credit check plan? If no then it's your bank as certain legacy plans which there is no credit check would block most short codes. New plans from the last 4 year iirc no longer have the restriction.
I am also a T-Mobile user. My SMS messages from Twilio are getting blocked by T-Mobile.
I can’t send messages to my T-Mobile numbers and our customers that are on T-Mobile/Sprint network.
How can I get help to get this resolved?
¡Gracias!
@HD325 This is my specialty. Did you get this resolved? I know it sounds counter productive, but its best if you open a ticket with Twilio who will open tickets with the intercarrier clearinghouse which then routes to T-Mobile. I handle several of those issues and interact with Twilio staff almost daily.
Have you tried contacting T-Mobile Support about the issue? Is your account a business account? If it isn't, these messages might be being interpreted as spam.
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myself","id":"message:37045","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:16630"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:37045"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37045"},"body":"
I am also a T-Mobile user. My SMS messages from Twilio are getting blocked by T-Mobile.
I can’t send messages to my T-Mobile numbers and our customers that are on T-Mobile/Sprint network.
How can I get help to get this resolved?
¡Gracias!
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T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37054"},"body":"
Guinevere wrote:
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Well, no. T-mobile was blocking it thru a safety feature that I was able to turn off. Nothing malicious happening on T-Mobile or the bank, just a safe guard that prevented activity I needed. I was able to turn it off thru the app and everything is working is fine now. Point is, it was a T-Mobile issue, not the bank. Gracias por tu respuesta.
\t
That's not an issue. You had a feature enabled that did more than you might have realized. This feature is not enabled by default.
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Well, no. T-mobile was blocking it thru a safety feature that I was able to turn off. Nothing malicious happening on T-Mobile or the bank, just a safe guard that prevented activity I needed. I was able to turn it off thru the app and everything is working is fine now. Point is, it was a T-Mobile issue, not the bank. Gracias por tu respuesta.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-12T06:09:30.000-07:00","lastPublishTime":"2024-10-12T06:09:30.000-07:00","metrics":{"__typename":"MessageMetrics","views":111},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:37045/message:37053","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:24":{"__typename":"Rank","id":"rank:24","position":24,"name":"Spectrum Specialist","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:2133":{"__typename":"User","id":"user:2133","uid":2133,"login":"tidbits","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-07-15T01:49:24.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0yMTMzLTU2MzlpQzlDMDM4MUE3OTk1QjQzMg"},"rank":{"__ref":"Rank:rank:24"},"entityType":"USER","eventPath":"community:xjbgt85279/user:2133"},"ModerationData:moderation_data:37052":{"__typename":"ModerationData","id":"moderation_data:37052","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37052":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2133"},"id":"message:37052","revisionNum":1,"uid":37052,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:37045"},"conversation":{"__ref":"Conversation:conversation:37045"},"subject":"Re: T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37052"},"body":"
Guinevere wrote:
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syaoran wrote:
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\t\t
JackRod2 wrote:
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US Bank is telling me that T-Mobile is blocking text messages to my cell phone. Is this true?
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\t\t\t
\t\t\t
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Why would that be true? T-Mobile does not block incoming texts unless they are spam or scams.
\t\t
\t\t
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Because it is. I am having the same problem, bank just told me that T-Mobile is blocking the calls and texts.
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Are you on a legacy prepaid or on an old no credit check plan? If no then it's your bank as certain legacy plans which there is no credit check would block most short codes. New plans from the last 4 year iirc no longer have the restriction.
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That sounds like your bank is just trying to shift the blame instead of solve the problem.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-11T06:24:29.000-07:00","lastPublishTime":"2024-10-11T06:24:29.000-07:00","metrics":{"__typename":"MessageMetrics","views":95},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:37045/message:37051","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:37050":{"__typename":"ModerationData","id":"moderation_data:37050","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37050":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:45501"},"id":"message:37050","revisionNum":1,"uid":37050,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:37045"},"conversation":{"__ref":"Conversation:conversation:37045"},"subject":"Re: T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37050"},"body":"
syaoran wrote:
\t
JackRod2 wrote:
\t\t
\t\t
US Bank is telling me that T-Mobile is blocking text messages to my cell phone. Is this true?
\t\t
\t\t
\t
Why would that be true? T-Mobile does not block incoming texts unless they are spam or scams.
\t
Because it is. I am having the same problem, bank just told me that T-Mobile is blocking the calls and texts.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-11T06:22:53.000-07:00","lastPublishTime":"2024-10-11T06:22:53.000-07:00","metrics":{"__typename":"MessageMetrics","views":103},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:37045/message:37050","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:37049":{"__typename":"ModerationData","id":"moderation_data:37049","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37049":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:153003"},"id":"message:37049","revisionNum":1,"uid":37049,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:37045"},"conversation":{"__ref":"Conversation:conversation:37045"},"subject":"Re: T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37049"},"body":"
JackRod2 wrote:
\t
US Bank is telling me that T-Mobile is blocking text messages to my cell phone. Is this true?
\t
Why would that be true? T-Mobile does not block incoming texts unless they are spam or scams.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-25T04:05:58.000-08:00","lastPublishTime":"2024-01-25T04:05:58.000-08:00","metrics":{"__typename":"MessageMetrics","views":87},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:37045/message:37049","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:77402":{"__typename":"User","id":"user:77402","uid":77402,"login":"JackRod2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-24T14:51:41.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xjbgt85279/user:77402"},"ModerationData:moderation_data:37048":{"__typename":"ModerationData","id":"moderation_data:37048","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37048":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:77402"},"id":"message:37048","revisionNum":1,"uid":37048,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:37045"},"conversation":{"__ref":"Conversation:conversation:37045"},"subject":"Re: T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37048"},"body":"
US Bank is telling me that T-Mobile is blocking text messages to my cell phone. Is this true?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-01-24T14:52:34.000-08:00","lastPublishTime":"2024-01-24T14:52:34.000-08:00","metrics":{"__typename":"MessageMetrics","views":89},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:postpaid/community:xjbgt85279board:accounts-services/message:37045/message:37048","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:40":{"__typename":"Rank","id":"rank:40","position":3,"name":"T-Mobile Employee","color":"E20074","icon":null,"rankStyle":"FILLED"},"User:user:17791":{"__typename":"User","id":"user:17791","uid":17791,"login":"srickar","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-11-17T14:46:56.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:xjbgt85279/user:17791"},"ModerationData:moderation_data:37047":{"__typename":"ModerationData","id":"moderation_data:37047","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37047":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17791"},"id":"message:37047","revisionNum":1,"uid":37047,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"parent":{"__ref":"ForumTopicMessage:message:37045"},"conversation":{"__ref":"Conversation:conversation:37045"},"subject":"Re: T-Mobile is blocking my messages sent to T-Mobile users and myself","moderationData":{"__ref":"ModerationData:moderation_data:37047"},"body":"
I am also a T-Mobile user. My SMS messages from Twilio are getting blocked by T-Mobile.
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I can’t send messages to my T-Mobile numbers and our customers that are on T-Mobile/Sprint network.
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How can I get help to get this resolved?
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¡Gracias!
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@HD325 This is my specialty. Did you get this resolved? I know it sounds counter productive, but its best if you open a ticket with Twilio who will open tickets with the intercarrier clearinghouse which then routes to T-Mobile. I handle several of those issues and interact with Twilio staff almost daily.
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Have you tried contacting T-Mobile Support about the issue? Is your account a business account? If it isn't, these messages might be being interpreted as spam.
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