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doncarlos51's avatar
doncarlos51
Newbie Caller
10 years ago

phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.
Octaboy's avatar
Octaboy
Network Novice
5 years ago
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lagrou wrote:

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting "invalid MMI code." Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

I had the exact same problem as everyone else and this worked immediately! My phone blew up with a bunch of text/phone calls cause I was trying to verify using 2-factor and nothing was coming through. Dialed **61*18056377243**25# and everything was fixed.

 

Thanks so much!

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My phone won't ring when calls are coming it goes straight to voice mail.

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My phone won't ring when calls are coming it goes straight to voice mail.

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lagrou wrote:
\t

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting \"invalid MMI code.\" Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

\t

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

\t

I had the exact same problem as everyone else and this worked immediately! My phone blew up with a bunch of text/phone calls cause I was trying to verify using 2-factor and nothing was coming through. Dialed **61*18056377243**25# and everything was fixed.

 

Thanks so much!

","body@stringLength":"1263","rawBody":"
lagrou wrote:
\t

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting \"invalid MMI code.\" Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

\t

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

\t

I had the exact same problem as everyone else and this worked immediately! My phone blew up with a bunch of text/phone calls cause I was trying to verify using 2-factor and nothing was coming through. Dialed **61*18056377243**25# and everything was fixed.

 

Thanks so much!

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