Forum Discussion

Easton644's avatar
Easton644
Network Novice
Hace 2 años

no signal on my phone (sprint)

i dont have any signal on my iphone 13 i have checked my bill it says i have it payed for this month i just dont have any signal which leads to no internet and i cant contact anyone

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad

    Hey there @Easton644 I was wondering if you were able to get signal back on that phone and how you got it fixed. If you could share your journey, I bet it would be extremely helpful for someone else having a similar issue. Thanks :D 

  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    1. Did you accidentally turn on Airplane mode, which disconnects the phone from all Wi-Fi AND cellular.
    2. If Airplane mode is not on, and if Wi-Fi is not switched off, you should still be able to connect to Wi-Fi.  Or maybe there is a problem with the phone. 
    3. Have you gone into a T-Mobile store to get your Sprint SIM card replaced with one for T-Mobile? I got mine swapped about a year ago, when they first notified me.  But I think it wasn't absolutely necessary until recently when they finally converted Sprint billing to T-Mobile billing.   
    4. Go to any T-Mobile store and they should be able to help you in any case.
  • syaoran's avatar
    syaoran
    Transmission Titan

    Have you tried powering off your device for at least 5 minutes to allow it to refresh on the network?  Have you tried manually searching for the network and if it comes up, connecting to the Sprint or T-Mobile network?  Are you in an area where you might be roaming domestically?  If so, try turning on roaming to see if it connects to another network, like US Cellular.