Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
YES! I have been having this problem all afternoon today in central Paris. I’m traveling tomorrow which will be a disaster unless this problem is fixed.
TMobile service just puts me on hold while they ‘change me to a different tower’ whatever that means, as I’ve been all over town trying to fix this.
Same hear, I have been in Europe for 3 weeks today dat goes out and all they can do is tell me to check settings etc, they have worked for the last 3 weeks, T mobile is too big Marketing is the tail that wags the dog, all they care about is sales, not fulfilment, will but a local SIM card tomorrow and after 25 years cancel T mobile service, PS on hold now for 50 minutes. I guess being a German company they do not know how to spell service, keeping customers is how you make profits not churning them,
I am having same issue. Need help
I was working with the CEO Response personnel. Basically, T-Mobile uses cell service with French carriers. However, there is no contractual basis to ensure connectivity with T-Mobile. T-Mobile cannot provide international service directly and must rely on other carriers. I hope none of our Olympians have T-Mobile. They told me to read the fine print in their contract. They confirmed that some of the carriers in Paris are down.
Just spoke AGAIN to customer service. I mentioned another person was having problems and they confessed this is a worldwide issue. So thank you Vladimir Putin.
This lack of service can really be understood when you find out that T-Mobile is not a USA Olympic sponsor.
Same here, we're traveling in the south of France and started having this issue earlier this afternoon. Hope they fix it quickly as no service sucks when you're away from WIFI.
Ditto in Nice area in S.of France as of 12:30pm local Thurs. Started about 6 PM local time yesterday and have had zero bars on cell network since then. At first, it seemed to only affect my phone and my wife's phone that have the international data pass ad on. Did not affect my son's phone who does not have the ad on. Oddly, my wife's phone now seems to be back to working. But my phone is still zero bars despite the fact that both should be configured identically. And on the same account. Very frustrating particularly since they don't have 24 hour support.
@Syaoran. Yes, I've done all those things. This is an outage that started at the same time on my phone and my wife's phone while shopping and not touching the phones. This doesn't appear to be about individual phone settings.
Like a previous poster stated in not a Tmobile issue, it's happening to all the carriers also.
https://9to5mac.com/2024/06/27/international-roaming-outage/
