Forum Discussion
Extremely high latency with home internet
Just recently got the home internet gateway and it's been incredibly disappointing.
For the price of it and the fact we have cell towers, including tmobiles towers, within less than a milebof our home, it's been incredibly underwhelming.
Speeds are anywhere between 20mbs and 300, meanwhile the latency is consistently well over 120ms (as high as 800) on downloads and several thousand milliseconds on upload. We've had the gateway in every spot we could think of, each one reading "excellent" signal on the gateway and app and single location was better than any other. Even had it sitting outside the balcony and it was still horrendous performing tests directly on top of it.
Is there anything to bother trying with this or just send it back? Was hoping for something at least halfway decent compared to what I had last and somehow it's come up even worse for wireless connection.
T-Tomato wrote:
We don't have many choices here. Verizon, Comcast, AT&T?
When I lived in the city I had AT&T fiber (uverse) and it was amazing. Just need to read the package that you get to make sure it is fiber and not dsl or cable. They got tricky with their website making it seem like everything was fiber but it isn't.
T-Tomato wrote:
Recently, me, too, get disconnected from my companies VPN very frequently.
This is mine in Ft. Lauderdale area today.
We don't have many choices here. Verizon, Comcast, AT&T?
Oh man, latency is the least of your problems. 6.7mbs download is really slow. I'd definitely work with T-Mobile to find out what the issue is.
Recently, me, too, get disconnected from my companies VPN very frequently.
This is mine in Ft. Lauderdale area today.
We don't have many choices here. Verizon, Comcast, AT&T?
dwbradley wrote:
Anyone who uses T-Mobile Home Internet and understand what latency/ping is, care to report what they’re getting?
I agree, the latency is an issue. I get random disconnects from my companies VPN and it appears to be related to latency. I came here hoping someone might have a trick to make it better.
dwbradley wrote:
Glad I read this. Latency is important to anyone that is doing more than browsing the web and email. Even those operations if the response is more than a few hundred milliseconds is going to be annoying. If you're into online games, you're going to want at least 50ms or faster. I'm considering T-Mobile Home Internet, but I will be sure to confirm what the latency actually is. Anyone who uses T-Mobile Home Internet and understand what latency/ping is, care to report what they're getting?
Download ping 288. Upload 619.
I have had TMHI for over a year and I have been very satisfied. I'm not a gamer; my primary uses are streaming and browsing. I do a Speedtest fairly regularly. My download speed is usually over 400 Mbps. (However sometimes it is much less; I have not identified a pattern. It has not been a problem for me.) The latency numbers are in the neighborhood of 600 ms download and 120 ms upload.
If those numbers are unacceptable, then you probably want to look for fiber rather than 5G home internet service.
Glad I read this. Latency is important to anyone that is doing more than browsing the web and email. Even those operations if the response is more than a few hundred milliseconds is going to be annoying. If you're into online games, you're going to want at least 50ms or faster. I'm considering T-Mobile Home Internet, but I will be sure to confirm what the latency actually is. Anyone who uses T-Mobile Home Internet and understand what latency/ping is, care to report what they're getting?
Are you kidding me! latency is extremely important If you need a quality connection. It is one of the most important measurements that you can use in determining how responsive (or 'fast') an internet connection is, and is completely unrelated to bandwidth which is a measure of capacity. These problems definitely exist. They are sometimes hard to fix especially with a 5g gateway. I would try a different gateway and see what ya got
I still wonder if something else is going on with your set-up. Like I said, I don't game….and gamers have complained about latency on TMHI (not as bad as Starlink, though). I wouldn't say I'm a "lightweight" user though by any means, and I've had a household of millennials doing "remote work" and honestly haven't had any problems. Speedtest didn't even report upload and download latencies until recently, so it is hard to form an opinion on what is really required.
High latency still interrupts downloads....hence why it's called "latency", it's a delay... Using it for netflix alone might not be an issue for some of you, but when you're running multiple applications (whether work related or gaming related) it greatly hinders what you're trying to do. For something that gets marketed as being "great" for all around use, it's starting to look like it isn't.
I'm sure if all I did was browse a few apps or sites a day it'd be great...but not when I actively *need* the service to run properly. And if this is "just how it is", it's got a long way to go. But again, I'll give another unit a shot. I've got my doubts, but hey, can always cancel the service and find something that works as it should in 2023
