Forum Discussion
How to return internet gateway
I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this?
It's a headache to contact Customer Care over phone because of holding time! Decided to return it at store over the weekend. Same result: They mentioned that they can't as it's not letting them to do it…showed me their i-pad screen where check-mark areas are greyed out! :(
T-Mobile should update their webpage where it states:
Devolución en una tienda T-Mobile
- Puedes devolver el dispositivo en una tienda solamente si aún no comenzaste con el pedido de devolución. If you cancelled, transferred your number to another carrier, or began a return with Customer Care, then your return has been started and you must complete it por correo.
- Usa el Localizador de tiendas para encontrar una tienda T-Mobile cercana.
- Lleva el dispositivo, todos los accesorios y cualquier contenido original cuando vayas a la tienda.
