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Terms of Service pilicy Change and Fines against customers
BREAKING: @TMobile has quietly updated their TOS to include fines for content they don’t agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024? This is what @comcast did to me in 2019/2020 when I ran for Congress. I warned people that it would happen to others when nobody did anything to stop this when it happened to me as a congressional candidate! Nice TOS date change! Just in time for the GOP primary and 2024 presidential election! Nothing to see here!
RWC
Newbie Caller
2 years ago
Servicio al Cliente
170KViews
7likes
24Comments
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can’t get an ID to open an account because I don’t have a T-Mobile phone number. Anyone solved that problem?
Solved
Ben_from_Maine
Newbie Caller
4 years ago
27KViews
4likes
62Comments
Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely: Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att fiber does too) I’ve spent the majority of my time trying to figure out ways to make this work. Most folks out there are blaming the Nokia router firmware which is really locked down by T-mobile, so being the IT engineer I pretend to be I purchased a Netgear LAX20 which is T-mobile and AT&T certified - I swapped SIMs for my Home internet service and tested both. Even with a router that I fully control, with firewall disabled and allowing WAN icmp/ping responses T-mobile seems to continue to filter traffic (even pings!) incoming towards my service equipment… to make a fair comparison I got an AT&T SIM card and repeated the tests. On AT&T I can ping and access my device remotely when it is on the AT&T LTE network on the same Netgear LAX20. Decided to post here to vent and share some findings, as this is somewhat frustrating that other LTE carriers that do not offer ‘home internet’ service do allow you to control and manage your network as you see fit while the new “home internet” service does not give you any control at all. Those users who wish to be able to remotely manage their smart home should perhaps stay away for now until T-mobile decides to do the right thing which is for “home internet” service subscribers to have different security network rules than cellphones on the network. T-mobile please fix your business model for this new service, starting with adding the ability to request zero network filtering for home internet subscribers and the ability to get IPv6 prefix delegated.
intel
Roaming Rookie
5 years ago
bridge mode
internet residencial
home internet service gateway
icmp
ipv6
24KViews
51likes
57Comments
UPnP not successful on Xbox Series S
Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?
Mike_OxBig
Network Novice
3 years ago
internet residencial
home internet service gateway
xbox
22KViews
0likes
23Comments
T-Mobile email account
This is a public service announcement regarding T-Mobile’s 5G home internet service. We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses. After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer: T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net) If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account. Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try to explain that they will delete your email contact information for you. Best of luck!
LorenHowell
Roaming Rookie
3 years ago
email account
internet residencial
20KViews
3likes
12Comments
Internet gratis para estudiantes
T-mobile Tuesdays just released a free hotspot for students. Does this include college students?
Drea_ore
Network Novice
2 years ago
nacional
t-mobile
19KViews
0likes
5Comments
How to get the $30 home internet plan on magenta max?
I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?
jamiehowarth
Newbie Caller
3 years ago
elegibilidad
promo
17KViews
1like
11Comments
Static IP with home internet or business internet?
Is it possible for me to get one or more static IP addresses if i sign up for either T-Moble home internet or T-Mobile busness internet? Ideally, I need 2 or 3 static IP addresses. Also, if I move to a different location where T-Mobile home or business internet is offered, would I get to keep the same static IP addresses? Thank you very much.
HippoMan
Roaming Rookie
2 years ago
business internet
internet residencial
static ip address
15KViews
1like
14Comments
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING
I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing. Has anyone had a similar experience? I am preparing to switch back to my previous provider if this is how they treat customers.
Steve-n-Georgia
Newbie Caller
10 months ago
Servicio al Cliente
internet residencial
promociones
14KViews
14likes
39Comments
T-Mobile gateway and PS4
I cannot play most games on PS4 through the new T-Mobile gateway. I get an error saying to check my internet connection. I think I saw that there is no UPnP support that is the cause. If I use my own router, will this solve that paroblem?
Jay_Fuselier
Network Novice
4 years ago
ayuda
internet residencial
asistencia
14KViews
0likes
10Comments

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Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024? This is what @comcast did to me in 2019/2020 when I ran for Congress. I warned people that it would happen to others when nobody did anything to stop this when it happened to me as a congressional candidate! Nice TOS date change! Just in time for the GOP primary and 2024 presidential election! Nothing to see here! 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Anyone solved that problem? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"149","kudosSumWeight":4,"repliesCount":62,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:51552":{"__typename":"Conversation","id":"conversation:51552","topic":{"__typename":"ForumTopicMessage","uid":51552},"lastPostingActivityTime":"2023-07-15T14:57:13.000-07:00","solved":false},"User:user:65648":{"__typename":"User","uid":65648,"login":"intel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:65648"},"ForumTopicMessage:message:51552":{"__typename":"ForumTopicMessage","subject":"Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!","conversation":{"__ref":"Conversation:conversation:51552"},"id":"message:51552","revisionNum":1,"uid":51552,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:65648"},"metrics":{"__typename":"MessageMetrics","views":24099},"postTime":"2021-01-22T00:30:57.000-08:00","lastPublishTime":"2021-01-22T00:30:57.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely: Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) \t Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) \t Connecting to a VPN server hosted on the internet is unreliable and unstable. \t T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att fiber does too) I’ve spent the majority of my time trying to figure out ways to make this work. Most folks out there are blaming the Nokia router firmware which is really locked down by T-mobile, so being the IT engineer I pretend to be I purchased a Netgear LAX20 which is T-mobile and AT&T certified - I swapped SIMs for my Home internet service and tested both. Even with a router that I fully control, with firewall disabled and allowing WAN icmp/ping responses T-mobile seems to continue to filter traffic (even pings!) incoming towards my service equipment… to make a fair comparison I got an AT&T SIM card and repeated the tests. On AT&T I can ping and access my device remotely when it is on the AT&T LTE network on the same Netgear LAX20. Decided to post here to vent and share some findings, as this is somewhat frustrating that other LTE carriers that do not offer ‘home internet’ service do allow you to control and manage your network as you see fit while the new “home internet” service does not give you any control at all. Those users who wish to be able to remotely manage their smart home should perhaps stay away for now until T-mobile decides to do the right thing which is for “home internet” service subscribers to have different security network rules than cellphones on the network. T-mobile please fix your business model for this new service, starting with adding the ability to request zero network filtering for home internet subscribers and the ability to get IPv6 prefix delegated. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2580","kudosSumWeight":51,"repliesCount":57,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:bridge mode","text":"bridge mode","time":"2021-08-25T15:45:12.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:icmp","text":"icmp","time":"2021-01-22T00:30:57.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:ipv6","text":"ipv6","time":"2018-06-14T09:17:18.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:58950":{"__typename":"Conversation","id":"conversation:58950","topic":{"__typename":"ForumTopicMessage","uid":58950},"lastPostingActivityTime":"2025-02-22T10:56:43.714-08:00","solved":false},"User:user:77612":{"__typename":"User","uid":77612,"login":"Mike_OxBig","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:77612"},"ForumTopicMessage:message:58950":{"__typename":"ForumTopicMessage","subject":"UPnP not successful on Xbox Series S","conversation":{"__ref":"Conversation:conversation:58950"},"id":"message:58950","revisionNum":1,"uid":58950,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:77612"},"metrics":{"__typename":"MessageMetrics","views":21599},"postTime":"2022-09-27T15:57:32.000-07:00","lastPublishTime":"2022-09-27T15:57:32.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"521","kudosSumWeight":0,"repliesCount":23,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:home internet service gateway","text":"home internet service gateway","time":"2022-06-14T23:41:48.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:xbox","text":"xbox","time":"2022-09-03T17:23:20.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:58344":{"__typename":"Conversation","id":"conversation:58344","topic":{"__typename":"ForumTopicMessage","uid":58344},"lastPostingActivityTime":"2024-09-29T16:48:45.000-07:00","solved":false},"User:user:7147":{"__typename":"User","uid":7147,"login":"LorenHowell","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:7147"},"ForumTopicMessage:message:58344":{"__typename":"ForumTopicMessage","subject":"T-Mobile email account","conversation":{"__ref":"Conversation:conversation:58344"},"id":"message:58344","revisionNum":1,"uid":58344,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:7147"},"metrics":{"__typename":"MessageMetrics","views":19599},"postTime":"2022-07-02T07:22:06.000-07:00","lastPublishTime":"2022-07-02T07:22:06.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This is a public service announcement regarding T-Mobile’s 5G home internet service. We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses. After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer: T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net) If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account. Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try to explain that they will delete your email contact information for you. Best of luck! 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