First responder plan

Sad that physicians are not recognized as First responders after what we went thru the past 2.5 years with Covid. T Mobile should reconsider, especially when they approved it in the past. Very disappointed.

Nurses are the front line staff for any medical issue a person has. I don't understand why nurses are not involved in the first responders plan. This is really depressing!

I was told when I switched from AT&T (that does offer a nurses discount) to T-Mobile that i would get a discount for being a nurse. I've been getting it for the last few months and today i checked my next bill and it's no longer on it. When i reached out to T-Mobile i was told to submit my documents and I'll have the discount again. I did and was denied. When i reached out to them again i was told that only nurses and doctors that are EMT certified can get the discount. This is bad customer service on T-Mobiles part. Doctors and nurses do just as much as first responders. We should be included in that category!! I'm thinking about switching to Verizon bc they offer nurses and doctors as well as first responders a discount!!! 

HOW ARE NURSES AND PHYSICIANS NOT PART OF THE FIRST RESPONDERS GROUP?????

This first responder is a big scam of Tmobile to overcharge. I have been a Tmobile customer for almost 8 years under family plan, I went to Tmobile store and told them I am a physician in the hospital and they said you are eligible for the upgrade and the discount but you have to do it through calling customer service, I called customer service and told her that I am a physician and she said yes you are eligible and spent 2 hrs on the phone to switch the plan and then she told me all i need to do is to submit my hospital ID and will get approved, I submitted it and it didn't go through and I called back and they said they have received and there was a glitch in the system and they will call me back, 10 days later, I called them and they said that only EMT are considered first responders not physicians or nurses

Will if this what T mobile is considering as first responders it should be been clear on the website as well as their customer service experts and their employees in the store should have been aware of that but encouraging physicians and nurses to apply when it is not in their criteria is a big Scam!  

Dawnmarie9113 wrote:

I was told when I switched from AT&T (that does offer a nurses discount) to T-Mobile that i would get a discount for being a nurse. I've been getting it for the last few months and today i checked my next bill and it's no longer on it. When i reached out to T-Mobile i was told to submit my documents and I'll have the discount again. I did and was denied. When i reached out to them again i was told that only nurses and doctors that are EMT certified can get the discount. This is bad customer service on T-Mobiles part. Doctors and nurses do just as much as first responders. We should be included in that category!! I'm thinking about switching to Verizon bc they offer nurses and doctors as well as first responders a discount!!! 

iske wrote:

This first responder is a big scam of Tmobile to overcharge. I have been a Tmobile customer for almost 8 years under family plan, I went to Tmobile store and told them I am a physician in the hospital and they said you are eligible for the upgrade and the discount but you have to do it through calling customer service, I called customer service and told her that I am a physician and she said yes you are eligible and spent 2 hrs on the phone to switch the plan and then she told me all i need to do is to submit my hospital ID and will get approved, I submitted it and it didn't go through and I called back and they said they have received and there was a glitch in the system and they will call me back, 10 days later, I called them and they said that only EMT are considered first responders not physicians or nurses

Will if this what T mobile is considering as first responders it should be been clear on the website as well as their customer service experts and their employees in the store should have been aware of that but encouraging physicians and nurses to apply when it is not in their criteria is a big Scam!  

Yup, same with me the got me to switch telling me I qualified as a nurse for their first responder plan and not my bill increased by $100 because the first responder came off my plan. This is called false advertisement. I was even told by reps that this is a very common thing that their stores are doing so they either need to add nurses to their first responder plan or make another discount for nurses and medical professionals. ClassAction anyone?

I had that happen to me too. On the phone the rep asked me if I'm a nurse. And I said yes… and then he told me I qualify for the first responder discount. Now I get a text message that I need to verify my status. I submitted a pic of. My licence, my pay stays and my work Id. They said I don't qualify. Had I know I would have not switch to t mobile. It's a scam 

Ana C wrote:

I had that happen to me too. On the phone the rep asked me if I'm a nurse. And I said yes… and then he told me I qualify for the first responder discount. Now I get a text message that I need to verify my status. I submitted a pic of. My licence, my pay stays and my work Id. They said I don't qualify. Had I know I would have not switch to t mobile. It's a scam 

Craigengineer9 wrote:

Craigengineer9 wrote:

My husband and I had metro, we switched over to T-Mobile and opened an account under my husband's name. The lady asked if one of us was a first responder, I explained where I worked and what I did, she said I qualified for their first responder discount, not I.. This was in November 2022. now because my husband is not a first responder, account can not be in his name since I was a first responder, it is I who would qualify as first responder as I was told initially when we signed up. Therefore the account should have been opened under my name not my husband's, I was told. Everything was switched over, to my name recently, then they tell me that I do not qualify as a first responder because I don't fall under what they classify as a first responder. Although I work for the county, and on the back of my card it says I may be called during disasters, and have helped during fires at the shelters, now my bill went from 165 which included internet, to 229. I don't understand why they sold me on something that was a lie in regards to me being a first responder. I think they need to train their people better. You talk to different people you don't get the same story. I think T-Mobile should add nurses doctors county workers, as first responders. I may not be in the front line at all times, but in my department I am, and the back of my card issued by the county says that I may be called during disasters. Maybe I am wrong, but I just don't think this is fair when it was offered to me initially, they made me jump through hoops to transfer the account over to my name, and now they tell me after everything is said and done, that I do not qualify as a first responder. What a waste of time I should have just left it under my husband's name what was the point of all of this. Almost feel it was done to get me to sign up, this is not how you should get customer's. 

 

 

IIn reading many of the entries, it appears it's a big fat scam to get customer. Now I'm told I can't cancel 2 of my 5 line's because 2 of the phone's were not free and I would be charged cancellation fees. Not my fault I was mis informed, like playing chess, you will never win because they're always 5 steps ahead of you.

Yes, I reviewed the verification but being a physician in ER setting does not qualify. After everything docs went thru with Covid patients and exposure you would think T Mobile would extend this small benefit

Im a nurse at icu and flight nurse. Im pretty sure that we do nothing less than EMTs. If Tmobile is not gonna look through their polices I will be switching to FirstNet. They are gonna loose a lot of customers over this. I can only imagine how many nurses would prefer to have company where they are valued.