Forum Discussion

Network Novice

6 years ago

Solved

Site won't let me upgrade phone.

Even though I am the primary account holder, it's asking me to contact the "Primary account holder to upgrade"? I'm just trying to get my new phone online. Can anybody help?

issue with primary account holder

upgrade

5 Replies

syaoran
Transmission Titan
2 years ago
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Even though I am the primary account holder, it's asking me to contact the \"Primary account holder to upgrade\"? I'm just trying to get my new phone online. Can anybody help?

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Even though I am the primary account holder, it's asking me to contact the \"Primary account holder to upgrade\"? I'm just trying to get my new phone online. Can anybody help?

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Can anybody 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Site won't let me upgrade phone.","moderationData":{"__ref":"ModerationData:moderation_data:61584"},"body":"

Jonathan vi wrote:
\t
I would like to upgrade my account to a new phone
\t

the answer is the one marked in green that says “Answer”. with an addition of call TMO or use their chat feature…

however the FB/Twitter route is still the preferred method.

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I would like to upgrade my account to a new phone

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I'm having the same issue but I don't have Twitter or Facebook

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The suggestion above is totally the way to go. That way, you can get your phone ordered and make sure the primary line is set under your number.

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Please contact T-Force on Facebook or Twitter. This is a peer community and you need help from someone who can access your account. 😉

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