Forum Discussion

Network Novice

13 days ago

Solved

Unlock device and locate a closed account

Hi T-Mobile Community,

I need help unlocking my device, but I'm running into issues because my T-Mobile account is closed.When I call customer service, they tell me they're unable to locate my account. I went to a T-Mobile store and the rep was able to see the account, but every time he tries to open it, he gets a server error and can't proceed.Because of this issue, they're saying they can't even submit a device unlock request for me.The phone is fully paid off and was used on this T-Mobile account. I have both the order number and the IMEI number ready to verify my purchase and device status.I just need the phone unlocked so I can use it with another carrier, but no one has been able to help so far due to the system error with my closed account.Has anyone experienced this before? Or can someone from T-Mobile assist me directly?

Thanks in advance for any support!

formercanuck
2 years ago
Just a quick thought… have the trees recently sprouted leaves ? I.e. Trees/Leaves between your device and the tower ? I’ve noticed since build (Jan/Feb), service on n41 has switched more often to n71 indoors. Higher frequencies are more prone loss than lower. There are ~4 trees between me and the tower, and performance on n41 has dropped a bit on the device. It isn’t nearly as noticeable on my S21, as it also has n25, and isn’t stationary. Easiest way for me to notice …. upload goes up from ~30 Mbps to +60Mbps. Download goes from ~400-450 down to 250-300. Still works well for $25/month

1 Reply

gramps28
Router Royalty
13 days ago
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Contact Tmobile support using messenger on one of Tmobile's social media platforms to see if the can help.

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Hi T-Mobile Community,

Thanks in advance for any support!

","body@stringLength":"895","rawBody":"

Hi T-Mobile Community,

Thanks in advance for any support!

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Contact Tmobile support using messenger on one of Tmobile's social media platforms to see if the can help.

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Unlock device and locate a closed account | Comunidad de T-Mobile