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diamjim's avatar
diamjim
Network Novice
4 months ago

upgrade

looking to upgrade  
Johnb167's avatar
Johnb167
Network Novice
4 months ago
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I've been trying to upgrade my phone that has a balance on the device.  Iv'e checked online and I have done the chat option and no one can tell me how to pay off my device before I upgrade. When I checkd my balance online and within the chat it included my monthly share plus my monthly trade-in credits. I'm not paying for the credits but I woiuld like to pay my balance off.  This is how companies lose their customers by not helping them out. Frustrated enough to look for another provider.

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looking to upgrade

 

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looking to upgrade

 

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I've been trying to upgrade my phone that has a balance on the device.  Iv'e checked online and I have done the chat option and no one can tell me how to pay off my device before I upgrade. When I checkd my balance online and within the chat it included my monthly share plus my monthly trade-in credits. I'm not paying for the credits but I woiuld like to pay my balance off.  This is how companies lose their customers by not helping them out. Frustrated enough to look for another provider.

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I've been trying to upgrade my phone that has a balance on the device.  Iv'e checked online and I have done the chat option and no one can tell me how to pay off my device before I upgrade. When I checkd my balance online and within the chat it included my monthly share plus my monthly trade-in credits. I'm not paying for the credits but I woiuld like to pay my balance off.  This is how companies lose their customers by not helping them out. Frustrated enough to look for another provider.

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