Forum Discussion
Pixel 8a isn't getting updates
I got my Pixel 8a from T-Mobile on Nov. 5. On that day, the phone had the Nov. 5 security update and the Oct. 1 Google Play System update. The next day, I got the Android 15 update. All was fine, until sometime in mid November I found out there was a new Play system update, so I went to update. But when I check for that update, I keep getting the same error, as you can see in the below screenshot.
It's been giving me this error for weeks. So, I contacted Google, and they told me that it was some Android 15 bug. They had me submit a bug report, so hopefully they will get it fixed.
But here's the weird part. There's an online tool called the Pixel repair tool, and you can use it to update your pixel phone manually. I tried it earlier today, and it said that I had all the latest updates, which isn't true, especially as just yesterday the December Pixel drop and security update released.
So that got me thinking, has T-Mobile not let the updates pass? I know that phone updates usually go through the carrier, but I doubt that the Google play system updates have to go through T-Mobile first. If anyone has any info about how long it takes T-Mobile to send out updates and/or a fix for this problem, please let me know.
T-Mobile has no control. Over the updates for devices. Those updates come directly from the manufacturer to your device. What you might not realize is that updates are usually rolled out in a staggered release. A small number of devices get the initial update, then more a couple of weeks later, then more a month later, and all remaining after 6 weeks. This is to prevent bugs that slip through QA from impacting a lot or all devices.
The issue you mentioned has some side effects. The Pixel repair tool is okay but if you are still having issues connecting to the update servers. You might want to consider a factory reset to eliminate any unforeseen side effects from that bugged update. After a factory reset, do not restore anything during the setup. Once the setup is complete, you can sync your contacts.
T-Mobile has no control. Over the updates for devices. Those updates come directly from the manufacturer to your device. What you might not realize is that updates are usually rolled out in a staggered release. A small number of devices get the initial update, then more a couple of weeks later, then more a month later, and all remaining after 6 weeks. This is to prevent bugs that slip through QA from impacting a lot or all devices.
The issue you mentioned has some side effects. The Pixel repair tool is okay but if you are still having issues connecting to the update servers. You might want to consider a factory reset to eliminate any unforeseen side effects from that bugged update. After a factory reset, do not restore anything during the setup. Once the setup is complete, you can sync your contacts.
Okay, thank you!
