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How can I stop TMobile from installing crapware?
I just got my OnePlus 10Pro finally updated to Android 13 this week, and found a few extra T-Mobile bloatware apps on my phone, like AppSelector, Device Manager, Global Search, Kid Space, T-Mobile Diagnostics, T-Mobile Play, and (worst of all) MCM Client. These are all things I don't need, and am not able to uninstall them. I can't even disable most of them. I can force stop them, but many of them come back. Today, I got a notification from MCM Client that it had installed TikTok on my phone. I guess it's good that I was told that T-Mobile installed a major security risk on my phone, and I need this to stop. How can I get this crap off of my phone and be the only person who has control over my phone? T-Mobile is going to have to pay me an enormous amount of money for me to go along with this. Unfortunately, I got this phone on a payment plan, and I will never, ever do that again. It's not worth the sacrifice of security and privacy. So, how do we get this stopped?
Solved
ScottMcG
Roaming Rookie
Hace 3 horas
7.4KViews
2likes
10Comentarios
T-Life App Connected Devices Zero
With the new T-Life App everytime I want to see who's connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this?
LJsAce
Newbie Caller
Hace 5 horas
228Visto
2likes
2Comentarios
Disable personal hotspot on iPhone
I am looking to remove the personal hotspot feature on my child's phone. There is a setting on the phone to turn it off but he can just turn it back on and use it whenever. When we had Verizon we called and they placed a block that didn't allow him to even see it in settings. I tried calling T-Mobile support but they said that can't do it. Can we do the same thing with T-Mobile?
imorrison
Newbie Caller
Hace 6 horas
Servicio al Cliente
ayuda
hotspot personal
asistencia
t-mobile
798Visto
1like
4Comentarios
Reactivating deactivated sim card
Is it possible to reactivate a SIM card after canceling it (like switching to eSIM) on another line? It is a TM9260 sim, I got it in 2016 and was just deactivated a few days ago. Is it possible to reactivate it?
Solved
D_G
Transmission Trainee
Hace 9 horas
Servicio al Cliente
tarjeta sim
t-mobile
25KViews
1like
16Comentarios
We need a transfer for code for new activation. Port-Out pin.
We need a transfer for code for new activation. Port-Out pin.
c2wjones
Newbie Caller
Hace 10 horas
25Visto
0likes
1Comentario
Free Amazon Fire TV if you purchase internet
I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it's about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
7272722719
Newbie Caller
Hace 11 horas
514Visto
2likes
1Comentario
"Free" Amazon fire tv
Back the beginning of February I redeemed a promo for a free TV. Haven't heard anything back, and haven't received it. Is there a way to check how much longer it's going to be or if I'm ever going to get it at all? Frankly, feels scammy as all get out.
14rfeldmann
Visitante
Hace 11 horas
13Visto
0likes
0Comentarios
WPA 2/WPA3 Mixed mode possible on G4AR?
Hi sll, I have sn older tablet, and I need to have WPA2 security on my wifi metwork. Is there a mixed mode option for the G4AR gateway? If so, how do I set it. Thanks, Paul
promero
Roaming Rookie
Hace 12 horas
8Visto
0likes
0Comentarios
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
TVMADoc
Roaming Rookie
Hace 13 horas
177Visto
2likes
2Comentarios
Intermittent issues for 7 months!
I am writing to formally raise a concern regarding a prolonged and unresolved service issue that significantly impacted my ability to use my service for its intended purposes. Since October 2024, I had experienced intermittent issues with making and receiving calls. Over the course, I contacted both Apple and T-Mobile multiple times to sea a resolution even went so far as to upgrade my phone at my own expense, under the assumption that the deice itself might be the cause of the issue. Unfortunately, despite numerous conversations over phone, chat and in person visits to T-Mobile stores, not one was able to provide a solution. After conducting my own expensive research, I discovered that a "family Allowance feature had been active on my account, limiting me to only 60 minutes of call time per month. This restricting was never disclosed to me, and it appears to be the root cause of my connectivity issues. it is deeply concerning that after months of reaching out for support not a single T-Mobile representative was able to identify this. As a result of this oversight, I missed numerous important calls- including work-related communications, and personal calls involving family. This has cause significant inconveniences, stress and potential financial harm due to lost opportunities. Given the severity of this situation and the duration over which it persisted without resolution, I believe i am entitles to a substantial reimbursement for the disruption and costs incurred, including the unnecessary phone upgrade and loss of service functionality for several month. I kindly request that my account be reviews, investigate the details and provide a fair and appropriate resolution as soon a possible.
aguilarfam
Network Novice
Hace 15 horas
24Visto
0likes
0Comentarios

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Diagnostics, T-Mobile Play, and (worst of all) MCM Client. These are all things I don’t need, and am not able to uninstall them. I can’t even disable most of them. I can force stop them, but many of them come back. Today, I got a notification from MCM Client that it had installed TikTok on my phone. I guess it’s good that I was told that T-Mobile installed a major security risk on my phone, and I need this to stop. How can I get this crap off of my phone and be the only person who has control over my phone? T-Mobile is going to have to pay me an enormous amount of money for me to go along with this. Unfortunately, I got this phone on a payment plan, and I will never, ever do that again. It’s not worth the sacrifice of security and privacy. So, how do we get this stopped? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1025","kudosSumWeight":2,"repliesCount":10,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:163930":{"__typename":"Conversation","id":"conversation:163930","topic":{"__typename":"ForumTopicMessage","uid":163930},"lastPostingActivityTime":"2025-04-22T20:58:35.848-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:185364":{"__typename":"User","uid":185364,"login":"LJsAce","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:185364"},"ForumTopicMessage:message:163930":{"__typename":"ForumTopicMessage","subject":"T-Life App Connected Devices Zero","conversation":{"__ref":"Conversation:conversation:163930"},"id":"message:163930","revisionNum":1,"uid":163930,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:185364"},"metrics":{"__typename":"MessageMetrics","views":228},"postTime":"2025-01-19T12:21:04.727-08:00","lastPublishTime":"2025-01-19T12:21:04.727-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" With the new T-Life App everytime I want to see who’s connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"295","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:103307":{"__typename":"Conversation","id":"conversation:103307","topic":{"__typename":"ForumTopicMessage","uid":103307},"lastPostingActivityTime":"2025-04-22T20:06:48.971-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:130239":{"__typename":"User","uid":130239,"login":"imorrison","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:130239"},"ForumTopicMessage:message:103307":{"__typename":"ForumTopicMessage","subject":"Disable personal hotspot on iPhone","conversation":{"__ref":"Conversation:conversation:103307"},"id":"message:103307","revisionNum":1,"uid":103307,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:130239"},"metrics":{"__typename":"MessageMetrics","views":798},"postTime":"2024-07-16T18:25:52.000-07:00","lastPublishTime":"2024-07-16T18:25:52.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am looking to remove the personal hotspot feature on my child’s phone. There is a setting on the phone to turn it off but he can just turn it back on and use it whenever. When we had Verizon we called and they placed a block that didn’t allow him to even see it in settings. I tried calling T-Mobile support but they said that can’t do it. Can we do the same thing with T-Mobile? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"383","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:customer service","text":"Servicio al Cliente","time":"2020-12-27T21:47:44.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:help","text":"ayuda","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:personal hotspot","text":"hotspot personal","time":"2022-09-06T00:48:07.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDQ","node":{"__typename":"Tag","id":"tag:support","text":"asistencia","time":"2021-09-27T11:03:19.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDU","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:33568":{"__typename":"Conversation","id":"conversation:33568","topic":{"__typename":"ForumTopicMessage","uid":33568},"lastPostingActivityTime":"2025-04-22T17:32:25.044-07:00","solved":true},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:96414":{"__typename":"User","uid":96414,"login":"D_G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Transmission Trainee","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:96414"},"ForumTopicMessage:message:33568":{"__typename":"ForumTopicMessage","subject":"Reactivating deactivated sim card","conversation":{"__ref":"Conversation:conversation:33568"},"id":"message:33568","revisionNum":1,"uid":33568,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:96414"},"metrics":{"__typename":"MessageMetrics","views":25173},"postTime":"2023-09-28T16:03:08.000-07:00","lastPublishTime":"2023-09-28T16:03:08.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is it possible to reactivate a SIM card after canceling it (like switching to eSIM) on another line? It is a TM9260 sim, I got it in 2016 and was just deactivated a few days ago. Is it possible to reactivate it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"214","kudosSumWeight":1,"repliesCount":16,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:customer service","text":"Servicio al Cliente","time":"2020-12-27T21:47:44.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:sim card","text":"tarjeta sim","time":"2021-02-01T11:54:08.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDM","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191649":{"__typename":"Conversation","id":"conversation:191649","topic":{"__typename":"ForumTopicMessage","uid":191649},"lastPostingActivityTime":"2025-04-22T16:24:55.248-07:00","solved":false},"User:user:74165":{"__typename":"User","uid":74165,"login":"c2wjones","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:74165"},"ForumTopicMessage:message:191649":{"__typename":"ForumTopicMessage","subject":"We need a transfer for code for new activation. Port-Out pin.","conversation":{"__ref":"Conversation:conversation:191649"},"id":"message:191649","revisionNum":1,"uid":191649,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:74165"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-22T16:13:30.102-07:00","lastPublishTime":"2025-04-22T16:13:30.102-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We need a transfer for code for new activation. Port-Out pin. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"69","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181844":{"__typename":"Conversation","id":"conversation:181844","topic":{"__typename":"ForumTopicMessage","uid":181844},"lastPostingActivityTime":"2025-04-22T15:01:59.164-07:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:206172":{"__typename":"User","uid":206172,"login":"7272722719","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:206172"},"ForumTopicMessage:message:181844":{"__typename":"ForumTopicMessage","subject":"Free Amazon Fire TV if you purchase internet","conversation":{"__ref":"Conversation:conversation:181844"},"id":"message:181844","revisionNum":1,"uid":181844,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:206172"},"metrics":{"__typename":"MessageMetrics","views":514},"postTime":"2025-03-17T14:18:18.096-07:00","lastPublishTime":"2025-03-17T14:18:18.096-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink \"Redeem Now\" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3168","kudosSumWeight":2,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191647":{"__typename":"Conversation","id":"conversation:191647","topic":{"__typename":"ForumTopicMessage","uid":191647},"lastPostingActivityTime":"2025-04-22T15:00:03.147-07:00","solved":false},"User:user:215979":{"__typename":"User","uid":215979,"login":"14rfeldmann","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:215979"},"ForumTopicMessage:message:191647":{"__typename":"ForumTopicMessage","subject":"\"Free\" Amazon fire tv","conversation":{"__ref":"Conversation:conversation:191647"},"id":"message:191647","revisionNum":1,"uid":191647,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:215979"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-04-22T15:00:03.147-07:00","lastPublishTime":"2025-04-22T15:00:03.147-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Back the beginning of February I redeemed a promo for a free TV. Haven't heard anything back, and haven't received it. Is there a way to check how much longer it's going to be or if I'm ever going to get it at all? Frankly, feels scammy as all get out. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"254","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191646":{"__typename":"Conversation","id":"conversation:191646","topic":{"__typename":"ForumTopicMessage","uid":191646},"lastPostingActivityTime":"2025-04-22T14:09:49.139-07:00","solved":false},"User:user:78354":{"__typename":"User","uid":78354,"login":"promero","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:78354"},"ForumTopicMessage:message:191646":{"__typename":"ForumTopicMessage","subject":"WPA 2/WPA3 Mixed mode possible on G4AR?","conversation":{"__ref":"Conversation:conversation:191646"},"id":"message:191646","revisionNum":1,"uid":191646,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:78354"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-04-22T14:09:49.139-07:00","lastPublishTime":"2025-04-22T14:09:49.139-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi sll, I have sn older tablet, and I need to have WPA2 security on my wifi metwork. Is there a mixed mode option for the G4AR gateway? If so, how do I set it. Thanks, Paul ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"193","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181119":{"__typename":"Conversation","id":"conversation:181119","topic":{"__typename":"ForumTopicMessage","uid":181119},"lastPostingActivityTime":"2025-04-22T12:56:46.531-07:00","solved":false},"User:user:204801":{"__typename":"User","uid":204801,"login":"TVMADoc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:204801"},"ForumTopicMessage:message:181119":{"__typename":"ForumTopicMessage","subject":"Bait and switch","conversation":{"__ref":"Conversation:conversation:181119"},"id":"message:181119","revisionNum":1,"uid":181119,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:204801"},"metrics":{"__typename":"MessageMetrics","views":177},"postTime":"2025-03-12T20:34:45.812-07:00","lastPublishTime":"2025-03-12T20:34:45.812-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We went to our local T-Mobile store to check on the \"$1000 rebate on S25\". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he \"found a plan that works\"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the \"Go G5 Plus 55\" for $220 a month for $1000 a phone, both \"offers\" FAR more than the originally stated contract. We even had it \"guaranteed\" a second time after my wife got paranoid and called T-Mobile's customer service and \"Adrian\" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee \"went in the back room to talk to his regional manager\" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE \"bait and switch\". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2746","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191644":{"__typename":"Conversation","id":"conversation:191644","topic":{"__typename":"ForumTopicMessage","uid":191644},"lastPostingActivityTime":"2025-04-22T11:25:44.792-07:00","solved":false},"User:user:214429":{"__typename":"User","uid":214429,"login":"aguilarfam","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:214429"},"ForumTopicMessage:message:191644":{"__typename":"ForumTopicMessage","subject":"Intermittent issues for 7 months!","conversation":{"__ref":"Conversation:conversation:191644"},"id":"message:191644","revisionNum":1,"uid":191644,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:214429"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-04-22T11:25:44.792-07:00","lastPublishTime":"2025-04-22T11:25:44.792-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am writing to formally raise a concern regarding a prolonged and unresolved service issue that significantly impacted my ability to use my service for its intended purposes. Since October 2024, I had experienced intermittent issues with making and receiving calls. Over the course, I contacted both Apple and T-Mobile multiple times to sea a resolution even went so far as to upgrade my phone at my own expense, under the assumption that the deice itself might be the cause of the issue. Unfortunately, despite numerous conversations over phone, chat and in person visits to T-Mobile stores, not one was able to provide a solution. After conducting my own expensive research, I discovered that a \"family Allowance feature had been active on my account, limiting me to only 60 minutes of call time per month. This restricting was never disclosed to me, and it appears to be the root cause of my connectivity issues. it is deeply concerning that after months of reaching out for support not a single T-Mobile representative was able to identify this. As a result of this oversight, I missed numerous important calls- including work-related communications, and personal calls involving family. This has cause significant inconveniences, stress and potential financial harm due to lost opportunities. Given the severity of this situation and the duration over which it persisted without resolution, I believe i am entitles to a substantial reimbursement for the disruption and costs incurred, including the unnecessary phone upgrade and loss of service functionality for several month. I kindly request that my account be reviews, investigate the details and provide a fair and appropriate resolution as soon a possible. 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