Forum Discussion
Device Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her ge...
My guess is that it's the insurance claim and the imei# is not in Tmobile’s data base no matter that they said.
I suggest contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.
On my 4th trip to the store to let them know I waited another 72 hours after they claimed to send and unlock request, I sat in the parking lot, hopeless. Defeated. I took a minute to prepare myself on how to politely but specifically voice my frustration to whichever unlucky employee that I was going to interact with this time. I got my phone and made sure it was on the right screens and per usual, tried a network and holy motha. The little unlocked. I don't know why and I honestly don't care. Someone finally did what they were supposed to do but I won't know who because of the blanket of incompetent people that surrounded them on this issue. Nevertheless, Bye!
