hulu +live does not work in t-mobile internet

I'm having the same problem with Hulu plus live TV.  I just subscribed today and i can connect to the live tv on my computer and phone, but the tv's keep giving me the error that "I'm not at home".  I'm not able to connect to live at all and I've been on the phone with Hulu customer support for over an hour and we still haven't gotten it to work on my TV's.

I've asked several times if they support T-mobile home internet and they say they do,but I can't get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?

T-mobile, when are you going to assign us Static IP addresses? Can't call yourself Home Internet in 2022 if our services deny us access.  I need my IP address to be bound to my gateways MAC address, not rocket science. Then I can have my services like HULU make the one-time adjustment, not every time I reboot the gateway. Do the right thing and get ahead of your competition.

jojemor wrote:

My Hulu+live works with my cox internet but when I connect to my t-mobile home internet modem it will not work. Says I have moved and they can not provide service due to streaming rights.

Technically this is an issue with Hulu not T Mobile.

Hulu does not consider TMHI a valid internet provider. Hulu sees TMHI as a hotspot or a mobile device and blocks their service. So again this is not technically a TMHI issue since TM is not blocking you Hulu is.

This is the same issue with other providers I have a friend that has ATT hotspot internet Hulu does not work due to the same reason. So again not really a TMHI issue.

I have same issue, when initially installed, (gateway & hulutv), they played nice w/each other for 5 days, then started "looks like your not @ home"  screen, sometime @ login, sometimes in the middle of a show. Hulu's help line would have me on again in a Couple minutes, sometimes it "stuck" for a day, pretty quick tho I was calling several times a day. The prob is the gateways ip address is "dynamic" the Tmo receivier, (tower?), is "rolling/changing"  ip address for gateway frequently, often several times an hr. Hulu live uses the ip address to determine your "home" location, YouTube TV uses device location  in Android, (I think) & works thru the gateway fine, not sure if fubo works/how they locate. I'm trying to find out if Tmo can /could assign a "static" address to the gateway, no joy yet tho. Anybody else got a work around for Hulu live?

I've had my 5G Gateway for a couple of weeks now. When I got that Hulu message, I called Hulu support. They manually added the public IP of my gateway to my account and mapped it to my zip code. I haven't had a single Hulu problem since I made that call.  That's the fix. 

T-mobile internet does work with Hulu.  When setting up Hulu service after you receive the -not at home message, contact Hulu customer service via chat and tell them you are on t-mobile home internet service with modem and they can override the connectivity issue.  I will add, I often get interruptions in service which is quite annoying but 75% of the time it works fine (during low peak times mostly).

Tapper729210 wrote:

I have had the same problem, I have to call Hulu everyday to switch ip address, go to ipchicken.com  and you will get an ip number but is there a way to get a permanent ip address so this doesn’t have to call every single day or an app that has live tv that I don not have to have an up address

Since the T-Mobile Internet does not have static IPs, there isn't a way to get a permanent IP address. You can use live streaming services that use geo-location instead of IP-location. One example is YouTube TV. You can also contact Hulu to see if they have a way to go off of your geo location instead of ip address. 

Hope this helps.

Let me quasi disagree.  Since Hulu is a major service arm needs to be in contact with Hulu and trying to work these issues out so both win.  I was an attorney for Verizon Information Services and had these types of issues in negotiation almost daily.  Usually wasn't a streaming service back then, but often a business using a new ip that was once on the naughty list.  We wanted to work with them because we didn't want to lose users over connectivity to a popular new social media group etc.  it didn't matter if we had relationships with other company's.

I had the same problem, Hulu thought I was on a mobile device since my internet was coming from a cell tower. Twice I called Hulu and they did something to make it work, for a short time. Finally I switched to YouTubeTV. It works. Some things I like better about it and some I liked better about Hulu. My big problem with with inconsistent speed from TMobile. Today…..

 DOWNLOAD Mbps

2.33

 UPLOAD Mbps

21.82

That’s after rebooting, refreshing, etc...

Soooo, the only thing that came in my box was the 5G  and power cord. I had to keep spectrum on to download the app on my phone, also, there is a yellow cord (spectrums) that connects to the modem and router. 
I had to remove the cord from the spectrum router to the T-MOBILE  device. I thought it would work on its own. Also if Hulu is not working im gonna have to send it back.