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DMoss
Network Novice
2 years ago

Galaxy Watch 5

Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and...
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samsung galaxy watch
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DMoss
Network Novice
2 years ago
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IslandGal63 wrote:

Great News!! I have received a six month credit of past amount of the $10.42, totaling $62,52. Moving forward they will be applying the $10.42 credit ot my bill for my Watch5 Pro. Here's what you need to do. Log into your T-mobile account via Chrome. Select Bill at bottom of screen. Tap History at the top. You will be able to download past bills to see when the discount was first applied via Spriint and when it stopped (when the migration occurred). Write down the dates so you are prepared when you call. Then call T-mobile and let them know, you had the promotion and it stopped when migration occurred. Hopefully, you will get the same results I did. Be kind and patient, I was on the phone for 45 minutes. I have to say it was worth it. Let me know what happens. 

Glad you were able to get the bill adjusted. I'm really happy for you. I already provided them with all of the necessary documents but they were unwilling to provide me an adjustment or a credit to my account and my watch is now paid in full.

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Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can't see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

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Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can't see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

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IslandGal63 wrote:
\t

Great News!! I have received a six month credit of past amount of the $10.42, totaling $62,52. Moving forward they will be applying the $10.42 credit ot my bill for my Watch5 Pro. Here's what you need to do. Log into your T-mobile account via Chrome. Select Bill at bottom of screen. Tap History at the top. You will be able to download past bills to see when the discount was first applied via Spriint and when it stopped (when the migration occurred). Write down the dates so you are prepared when you call. Then call T-mobile and let them know, you had the promotion and it stopped when migration occurred. Hopefully, you will get the same results I did. Be kind and patient, I was on the phone for 45 minutes. I have to say it was worth it. Let me know what happens. 

\t

Glad you were able to get the bill adjusted. I'm really happy for you. I already provided them with all of the necessary documents but they were unwilling to provide me an adjustment or a credit to my account and my watch is now paid in full.

","body@stringLength":"1141","rawBody":"
IslandGal63 wrote:
\t

Great News!! I have received a six month credit of past amount of the $10.42, totaling $62,52. Moving forward they will be applying the $10.42 credit ot my bill for my Watch5 Pro. Here's what you need to do. Log into your T-mobile account via Chrome. Select Bill at bottom of screen. Tap History at the top. You will be able to download past bills to see when the discount was first applied via Spriint and when it stopped (when the migration occurred). Write down the dates so you are prepared when you call. Then call T-mobile and let them know, you had the promotion and it stopped when migration occurred. Hopefully, you will get the same results I did. Be kind and patient, I was on the phone for 45 minutes. I have to say it was worth it. Let me know what happens. 

\t

Glad you were able to get the bill adjusted. I'm really happy for you. I already provided them with all of the necessary documents but they were unwilling to provide me an adjustment or a credit to my account and my watch is now paid in full.

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