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sugar_sweets's avatar
sugar_sweets
Network Novice
3 years ago
Solved

blocked devices on wifi

My wifi connects to allll other devices except for my bfs phone? I don’t know if I accidentally blocked it? But now I can’t find the page to get it unlocked? Called customer service and they gave me ...
Dispositivoss bloqueados
Servicio al Cliente
internet residencial
  • gramps28's avatar
    gramps28
    8 months ago

    If you're not a customer of Metro you're not eligible for unlocking the phone.

copz1998's avatar
copz1998
Connection Curator
3 years ago
Copiar enlaceReportar

oooooooh, ok. 

Whether an iPhone, Samsung, Google, etc., there has to be a setting in wifi or cellular calling that is not seeing your home networks/gateway. I would check there.

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I don’t know if I accidentally blocked it? But now I can’t find the page to get it unlocked? Called customer service and they gave me ...","body@stringLength":"272","rawBody":"

My wifi connects to allll other devices except for my bfs phone? I don't know if I accidentally blocked it? But now I can't find the page to get it unlocked? Called customer service and they gave me a new device and still the same thing. Please help I'm frustrated.

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My wifi connects to allll other devices except for my bfs phone? I don't know if I accidentally blocked it? But now I can't find the page to get it unlocked? Called customer service and they gave me a new device and still the same thing. Please help I'm frustrated.

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oooooooh, ok. 

Whether an iPhone, Samsung, Google, etc., there has to be a setting in wifi or cellular calling that is not seeing your home networks/gateway. I would check there.

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oooooooh, ok. 

Whether an iPhone, Samsung, Google, etc., there has to be a setting in wifi or cellular calling that is not seeing your home networks/gateway. I would check there.

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