Forum Discussion

Network Novice

2 years ago

home internet is trash

I’ve had my T Mobile home internet for 3 days and it’s complete garbage. It says my connection is good but constantly cuts in and out. I haven’t reached 100mbps once and I’m constantly checking the s...

internet residencial

WebGod

Network Novice

2 years ago

I feel your pain. Originally T-Mobile Home Internet was terrific. For about 9 months I routinely got speeds 130-180 and was so glad I had switched from cable. Then in late December speeds dropped to 1-20 Mbps. It took T-Mobile over a month to admit they had decommissioned a cell tower in our neighborhood. They knew that service would be impacted but did they notify customers or even admit there was a problem? Absolutely not! That kind of customer service deserves a zero rating.

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It says my connection is good but constantly cuts in and out. I haven’t reached 100mbps once and I’m constantly checking the s...","body@stringLength":"795","rawBody":"

I've had my T Mobile home internet for 3 days and it's complete garbage. It says my connection is good but constantly cuts in and out. I haven't reached 100mbps once and I'm constantly checking the speed. Fastest was 60mbps, most of the times it's in the 30's. A sales person told me speed could be as fast as 1gbps. That is just comical and very unethical to tell such an absurd lie. I live in the heart of San Francisco and there are times when YouTube videos are stuck buffering. I've called about the issue of internet cutting in and out. They told me it's probably a bad sim. I went down to the t mobile store and they replaced the sim. And it's the same garbage. Pls do not get this product. I was using Xfinity prior and never had any of these issues and I'm going right back.

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