Forum Discussion

leechat

Roaming Rookie

5 years ago

I cannot access my job's VPN from home

leechat

Roaming Rookie

5 years ago

Update. Turns out the event log says I am getting an 809 error. IT asked me to relay this to TMobile when they respond. Still hopeful.

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Seek and provide help here.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00NC1lV1pDNFg?image-coordinates=93%2C93%2C1954%2C1954\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:home-business-internet"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:xjbgt85279"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:home-business-internet"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Solución de problemas","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":32,"name":"Roaming Rookie","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:103355":{"__typename":"User","id":"user:103355","uid":103355,"login":"leechat","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"email":"","messagesCount":5,"biography":null,"topicsCount":1,"kudosReceivedCount":10,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-04T11:49:22.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:129153":{"__typename":"ForumTopicMessage","uid":129153,"subject":"I cannot access my job's VPN from home","id":"message:129153","revisionNum":1,"repliesCount":54,"author":{"__ref":"User:user:103355"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:129153"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129153"},"body@stripHtml({\"truncateLength\":200})":" I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway ...","body@stringLength":"1191","rawBody":"

I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try to access a certain part of the network it won't connect. Level 2 tech opened a ticket. My VPN does not like this gateway for some reason.

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Update. Turns out the event log says I am getting an 809 error. IT asked me to relay this to TMobile when they respond. Still hopeful.

","body@stringLength":"159","rawBody":"

Update. Turns out the event log says I am getting an 809 error. IT asked me to relay this to TMobile when they respond. Still hopeful.

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