Forum Discussion
T-Mobile Home Internet is not ready for Primetime
I honestly can't wait until fiber is laid up our street as T-Mobile's home internet literally sucks. There's no way one can dependably stream video, and 4K video is out of the question. How they can ...
We have had Home Internet from TMobile for about a year. We were very happy with the service last year, till August, when suddenly the modem could no longer connect. After complaining to the support team, it took over a month before they shipped us a new replacement modem - which fixed the problem.
However, for the past month or two, our connectivity has been exceptionally flaky. We are lucky if the internet connection stays up for an hour or more. Speeds are never higher than about 30-50Mbps during the day, often much lower. However, during the wee hours of the morning I have seen speeds upto 90Mbps.
I called the support team yesterday, and apart from power cycling the modem, they couldn't offer any help, even though, the support engineer felt that the problem was resolved. The only advice he had was that he recommended that the modem needed to be power cycled once a week, to clear out cache. The support engineer was too talkative, and he really never even attempted to understand the real issue, and clearly had no clue. The problem persists, and does not show any sign of going away.
