tmobile home internet speed issues

I had the same issue. I ordered the service after being guaranteed I was surrounded by towers that were going to give me amazing service. When I called the first time in June I was told 2 bars on the gateway was so great and was talked into waiting for the massive improvement coming in July. If 2 bars is great, why are there 6 bars on the gateway? Well July came and I called again, I was told my gateway was bad, they were sending me the "brand new" gateway that would fix everything. When it came, it was used and all the wires/booklets were missing. After sitting on the phone for 4 hours, I finally cancelled the service. That was over a week ago and I'm currently on hold AGAIN to find out where the return labels are because I refuse to pay for these "high speed" gateways. I paid for 3 months of non existent internet. I understand people in cities are having excellent connections, but us folks out in the rural areas are clearly looking for a solution to not having options and T-Mobile fell flat.