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NYJack
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Joined 3 years ago
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Re: TMOG4AR Gateway
This morning my internet went out completely for about an hour and then gave me absurdly low download speeds (1 - 2 mbps) for another hour. So, I called T-Mobile technical support to try to swap what I have for one of the 2 new gateways. I explained that I need one of them so I will be able to connect an external antenna if the internal ones don't give me a stronger, more reliable signal. I spent over an hour on the phone with them first speaking to one of their reps and then speaking to a supervisor. They told me that the best they could do was to swap the Arcadyan KVD21 I currently have with another of the same as a warranty exchange. I explained that the gateway I am using isn't broken or defective but that it doesn't have the ability to bring in a strong enough signal that one of the new ones will. They checked with the local stores to see if they have one available for me to swap (at a $35 fee, by the way), which they didn't. They said they have no way to request a specific gateway, that they are chosen at random. However, they also told me that there is a high demand for these new devices. I asked how that could be if specific models couldn't be requested. His answer was "that's a good question". So, here I am left frustrated with no apparent solution. I do not want to go back to Xfinity but if this becomes a consistent problem I don't know what other choices I have. Thanks for all who spent the time to read this very long story.19Visto3likes0ComentariosRe: Arcadyan KVD21 Gateway vs. Nokia
I used the Arcadyan gateway for about 2 weeks but am switching to the Nokia because while theArcadyan appears to get a stronger internet signal the download time for the Nokia seems to be faster. Also, my Roku TV was not able to see the 5ghz WiFi frequency from theArcadyan bit can see it from the Nokia. I believe this has something to do with the channel that theArcadyan automatically assigns. Being able to use the 5ghz frequency allows for a much better resolution on my Roku TV. T-Mobile's 5G home internet has made it possible for me to finally give up being forced to use Comcast/xfinity as they were the only internet service available to me.9Visto1like0Comentarios