Forum Discussion

garyparr's avatar
garyparr
Network Novice
6 years ago

Digits Win10 app and in-call DTMF

I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work "occasionally" sending perhaps 70% of the tones. Ingres...
  • tmo_ian's avatar
    tmo_ian
    6 years ago

    I don't see anything going on right now about the app not working correctly with DTMF tones. Have you tried uninstalling and reinstalling the app? If so, the next step would be to hit up T-Force or give us a call so we can make sure your account is set up correctly and get this up to our support teams.

thee's avatar
thee
Network Novice
4 years ago
Copiar enlaceReportar

Have the same exact problem, the T-Mobile Digits App does not properly send out touch tones (DTMF) to other devices.  Attempted to use the Digits app on a service and it would not recognize the keys I was entering. 

 

Hopefully T-Mobile tech support sees this message and addresses this issue in future app updates.

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DTMF","id":"message:9749","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:147827"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:9749"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9749"},"body@stripHtml({\"truncateLength\":200})":" I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Ingres...","body@stringLength":"579","rawBody":"

I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Entering conference pass-codes and participant ID codes never works. I'm left trying to use commas for a pause which works on occasion unless the pause is too short, and using two commas for a longer pause means Digits thinks the conf code is another number and pre-pends it with a \"1\" which screws up the code. Anyone know a way to fix this?

","kudosSumWeight":0,"postTime":"2020-02-13T05:57:55.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9749_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":282},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Entering conference pass-codes and participant ID codes never works. I'm left trying to use commas for a pause which works on occasion unless the pause is too short, and using two commas for a longer pause means Digits thinks the conf code is another number and pre-pends it with a \"1\" which screws up the code. Anyone know a way to fix this?

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Have the same exact problem, the T-Mobile Digits App does not properly send out touch tones (DTMF) to other devices.  Attempted to use the Digits app on a service and it would not recognize the keys I was entering. 

 

Hopefully T-Mobile tech support sees this message and addresses this issue in future app updates.

","body@stringLength":"349","rawBody":"

Have the same exact problem, the T-Mobile Digits App does not properly send out touch tones (DTMF) to other devices.  Attempted to use the Digits app on a service and it would not recognize the keys I was entering. 

 

Hopefully T-Mobile tech support sees this message and addresses this issue in future app updates.

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I don't see anything going on right now about the app not working correctly with DTMF tones. Have you tried uninstalling and reinstalling the app? If so, the next step would be to hit up T-Force o llámanos so we can make sure your account is set up correctly and get this up to our support teams.

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