Forum Discussion
Another Visual Voicemail Saga (iPhone)
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working. I've been through at least 10 people at T-Mobile over multiple calls, and hear...
¡Hola, @bobcharli!
I had a chance to chat with Marissa to see what the ultimate fix was for the VVM (visual voicemail issues). From talking with her it sounds like this is a provisioning issue between the Voicemail to Text feature and the Visual Voicemail feature on iPhones. The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work. I recommend chatting with T-Force via Facebook o Twitter to have them review your account and features.
Several people I know have been having the same issue on IPhones 6S, 8 and 8+. I was told by T-Mobile that it is a IOS 12.1 software issue. Had the same issue last year with IOS 11 that was finally resolved with an update. Looks like they broke it again in IOS 12.1. I hope Apple pushes a update soon.
