T-Mobile support saying not to trust sales team but trust bill

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I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I've been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.

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Currently dealing with the trade in promotion ending after they say they assessed my phone and there could be damage. I've heard in conversation with customer service rep was find my iPhone not off and was there damage to the phone. They are still looking into the notes and will Cb. I told them the screen protector is cracked not the phone. I have a right to say if I want to proceed with the trade if I am not happy with the trade in amount. Clearly you can see this is a screen protector. Waiting on a Cb.

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Currently dealing with the trade in promotion ending after they say they assessed my phone and there could be damage. I’ve heard in conversation with customer service rep was find my iPhone not off and was there damage to the phone. They are still looking into the notes and will Cb. I told them the screen protector is cracked not the phone. I have a right to say if I want to proceed with the trade if I am not happy with the trade in amount. Clearly you can see this is a screen protector. Waiting on a Cb.

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