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You ahould be able to see your balance left on your sevice in your my.t-mobile.com account. Click on the line the device was purchased via EIP on, then you should see the device with the monthly payment.  Click on the device and it should give you the option to pay some or all of the balance owing off.  Paying off a device early can terminate any promotional credits you are receiving so make sure you understand what you might be losong by looking into the terms and conditions of your EIP before paying the device off.  Customer Care at 611 can also help you with paying off your EIP as well as contacting the T-Force Team by sending T-Mobile a DM on either Facebook or Twitter/X.