Forum Discussion
JAmaral
23 days agoNetwork Novice
Customer Service Experience
So I came as a new customer. I originally started everything with customer care over the phone. I explained to the rep that with Verizon I could get any new device and only pay the taxes up front. I was also told that I would pay 120$ for 3 lines. I received everything with the rep on the phone prior to hanging up just to confirm everything. And he agreed and confirmed. this was Saturday
Monday comes around I get the SIM cards in the mail which I did not need. I called customer care to complete the transition. About 15 mins into the conversation the first customer care rep stated and I quote "I'm so focused on having my tea then going to bed, I will connect you to customer support." And there I was connected to someone else. The second person couldn't help me which then connected me to a third person. The third person had me to restart 2 phones. When I turned it back on I had no service and she stated she couldn't help me. When I asked how to get service on my phones she then said "you'll have to wait til tomorrow. This was after being on the phone for 2 hrs for absolutely nothing. I went to a store nearby to get my devices up and running.
When I went to a store to pick up the watch, they asked for a down payment. Something I was never made aware of as I was told I'd get the same services as I did at Verizon and all I would need to do is pay taxes. I called and spoke to numerous people and none of them could justify as to why I was misinformed TMobile customer care team are nothing but fraudsters and scammers. They will tell you anything and everything to get you to switch but once the switch is made they screw you over. This company sucks. I do NOT recommend this company to anyone as they are a team of thieves and will rob you! I am completely disgusted with them. And not one could explain why I was lied to
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