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Molee0402
Network Novice
Hace 20 días

How to Fix the 5Guc issue

Hola Guys, 

I had a problem for 48 hours and decided to give T-Mobile a call regarding the issues. A tech spoke to me and told me this: 

  1. Turn off the following: roaming, WiFi, Bluetooth, and only keep cellular data on. Anything that needs a specific connection, turn it off. 
  2. She conducted a network reset on her end. 
  3. She told me to turn the phone back on. Send out a text email to determine if there were any issues. 

That's all it took. Changing the cellular data from 5G auto to 5G on doesn't make a difference, a network reset doesn't make a difference, they must set it from their end and you must disconnect all connections that interfere with the signal after the reset. it can be added on later; however, this was ultimately the problem. I have an iPhone 16 pro max and the issues with the phone, totally different problem. LOL. Hope this helps!

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Hola Guys, 

I had a problem for 48 hours and decided to give T-Mobile a call regarding the issues. A tech spoke to me and told me this: 

  1. Turn off the following: roaming, WiFi, Bluetooth, and only keep cellular data on. Anything that needs a specific connection, turn it off. 
  2. She conducted a network reset on her end. 
  3. She told me to turn the phone back on. Send out a text email to determine if there were any issues. 

That's all it took. Changing the cellular data from 5G auto to 5G on doesn't make a difference, a network reset doesn't make a difference, they must set it from their end and you must disconnect all connections that interfere with the signal after the reset. it can be added on later; however, this was ultimately the problem. I have an iPhone 16 pro max and the issues with the phone, totally different problem. LOL. Hope this helps!

","body@stringLength":"929","rawBody":"

Hola Guys, 

I had a problem for 48 hours and decided to give T-Mobile a call regarding the issues. A tech spoke to me and told me this: 

  1. Turn off the following: roaming, WiFi, Bluetooth, and only keep cellular data on. Anything that needs a specific connection, turn it off. 
  2. She conducted a network reset on her end. 
  3. She told me to turn the phone back on. Send out a text email to determine if there were any issues. 

That's all it took. Changing the cellular data from 5G auto to 5G on doesn't make a difference, a network reset doesn't make a difference, they must set it from their end and you must disconnect all connections that interfere with the signal after the reset. it can be added on later; however, this was ultimately the problem. I have an iPhone 16 pro max and the issues with the phone, totally different problem. LOL. Hope this helps!

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