Forum Discussion

CorrieVi2332

Newbie Caller

11 months ago

Magenta Price Lock

pugwelling

Newbie Caller

12 days ago

Having the same issue. I signed up with T Mobile in 2019 with Magenta plan. At time of signing up was told that my bill would never go up. Now as of April 2025 it is going up $5/line. I called and they said they see no record of that? Gave me a lame excuse of what they did offer me at the time which was a lie. Very dissapointed that they are doing this.

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I spoke to TMobile today and they are not honoring my price lock. I am on the Magenta plan. I am seeing that they are doing this to everyone. I was told that my bill would never change for 20- 30 years. They will not honor it. I also have the paperwork from the day I got the plan that shows I have a price lock. I think those that are affected, should start a law suit for their breach of contract. I have decided to go somewhere else as soon as I can because I do not want to stay with a phone company that lies and doesn't take accountability! Has anyone else had this problem?

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