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Jim8046's avatar
Jim8046
Newbie Caller
5 years ago

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
llamadas wifi
fireguy_6364's avatar
fireguy_6364
Modem Master
5 years ago
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fair enough..just keep in mind that the site here is peer to peer so there wont be any agent assistance like some of the other carriers sites have.

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Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:114833":{"__typename":"User","id":"user:114833","uid":114833,"login":"Jim8046","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":34,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-10T11:35:50.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:100528":{"__typename":"ForumTopicMessage","uid":100528,"subject":"WIFI Calling Preferences Being Forced to Cellular Preferred","id":"message:100528","revisionNum":1,"repliesCount":87,"author":{"__ref":"User:user:114833"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:100528"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100528"},"body@stripHtml({\"truncateLength\":200})":" I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...","body@stringLength":"1753","rawBody":"

I am experiencing my WIFI Calling Preferences always being forced to \"cellular preferred\", as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages.   I believe the problem only started happening after the next to last T-Mobile software update.  Everything was fine for my first 5 months of ownership.  A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to \"WIFI preferred\".  I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well.   The times I've forgotten, I've missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick.  This appears to be a carrier specific issue as far as I can see.   I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes.   I'm in a small apartment only 10 feet from the router, with a very strong WIFI signal.  I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior.   I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store.   I do not have high confidence in this approach but will try the new phones and report back. 

Does anyone know anything more?   I am not aware of T-Mobile publicly acknowledging this issue.

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I am experiencing my WIFI Calling Preferences always being forced to \"cellular preferred\", as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages.   I believe the problem only started happening after the next to last T-Mobile software update.  Everything was fine for my first 5 months of ownership.  A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to \"WIFI preferred\".  I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well.   The times I've forgotten, I've missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick.  This appears to be a carrier specific issue as far as I can see.   I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes.   I'm in a small apartment only 10 feet from the router, with a very strong WIFI signal.  I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior.   I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store.   I do not have high confidence in this approach but will try the new phones and report back. 

Does anyone know anything more?   I am not aware of T-Mobile publicly acknowledging this issue.

"},"Conversation:conversation:100528":{"__typename":"Conversation","id":"conversation:100528","solved":false,"topic":{"__ref":"ForumTopicMessage:message:100528"},"lastPostingActivityTime":"2024-05-31T06:20:44.000-07:00","lastPostTime":"2024-05-31T06:20:44.000-07:00","unreadReplyCount":87,"isSubscribed":false},"ModerationData:moderation_data:100528":{"__typename":"ModerationData","id":"moderation_data:100528","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:100528_1":{"__typename":"Revision","id":"revision:100528_1","lastEditTime":"2020-10-10T12:20:36.000-07:00"},"ForumReplyMessage:message:100536":{"__typename":"ForumReplyMessage","id":"message:100536","conversation":{"__ref":"Conversation:conversation:100528"},"author":{"__ref":"User:user:42793"},"revisionNum":1,"uid":100536,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:coverage-signal"},"subject":"Re: WIFI Calling Preferences Being Forced to Cellular Preferred","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100536"},"parent":{"__ref":"ForumTopicMessage:message:100528"},"body":"

fair enough..just keep in mind that the site here is peer to peer so there wont be any agent assistance like some of the other carriers sites have.

","body@stringLength":"154","rawBody":"

fair enough..just keep in mind that the site here is peer to peer so there wont be any agent assistance like some of the other carriers sites have.

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