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Jim8046
Newbie Caller
5 years ago

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...
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magenta3002393's avatar
magenta3002393
Newbie Caller
3 years ago
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DEnderson wrote:

Alas, after several days, my phone spontaneously changed my wifi calling setting back to cellular preferred, so turning off the "intelligent wifi" setting was not a permanent solution after all. I am left to conclude that this "feature" must be baked into the software, and immune from deactivation by the user. Oh well, it was fun while it lasted.

I'm truly sorry to hear that. I've been researching this problem on a friend's Samsung phone for a long time. (It does not occur on my own Pixel 5.)

 

I really wish somebody somewhere would fix this problem.

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Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:114833":{"__typename":"User","id":"user:114833","uid":114833,"login":"Jim8046","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":34,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-10T11:35:50.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:100528":{"__typename":"ForumTopicMessage","uid":100528,"subject":"WIFI Calling Preferences Being Forced to Cellular Preferred","id":"message:100528","revisionNum":1,"repliesCount":87,"author":{"__ref":"User:user:114833"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:100528"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100528"},"body@stripHtml({\"truncateLength\":200})":" I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my p...","body@stringLength":"1753","rawBody":"

I am experiencing my WIFI Calling Preferences always being forced to \"cellular preferred\", as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages.   I believe the problem only started happening after the next to last T-Mobile software update.  Everything was fine for my first 5 months of ownership.  A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to \"WIFI preferred\".  I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well.   The times I've forgotten, I've missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick.  This appears to be a carrier specific issue as far as I can see.   I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes.   I'm in a small apartment only 10 feet from the router, with a very strong WIFI signal.  I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior.   I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store.   I do not have high confidence in this approach but will try the new phones and report back. 

Does anyone know anything more?   I am not aware of T-Mobile publicly acknowledging this issue.

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I am experiencing my WIFI Calling Preferences always being forced to \"cellular preferred\", as are others.   I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages.   I believe the problem only started happening after the next to last T-Mobile software update.  Everything was fine for my first 5 months of ownership.  A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to \"WIFI preferred\".  I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well.   The times I've forgotten, I've missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick.  This appears to be a carrier specific issue as far as I can see.   I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes.   I'm in a small apartment only 10 feet from the router, with a very strong WIFI signal.  I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior.   I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store.   I do not have high confidence in this approach but will try the new phones and report back. 

Does anyone know anything more?   I am not aware of T-Mobile publicly acknowledging this issue.

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DEnderson wrote:
\t

Alas, after several days, my phone spontaneously changed my wifi calling setting back to cellular preferred, so turning off the \"intelligent wifi\" setting was not a permanent solution after all. I am left to conclude that this \"feature\" must be baked into the software, and immune from deactivation by the user. Oh well, it was fun while it lasted.

\t

I'm truly sorry to hear that. I've been researching this problem on a friend's Samsung phone for a long time. (It does not occur on my own Pixel 5.)

 

I really wish somebody somewhere would fix this problem.

","body@stringLength":"683","rawBody":"
DEnderson wrote:
\t

Alas, after several days, my phone spontaneously changed my wifi calling setting back to cellular preferred, so turning off the \"intelligent wifi\" setting was not a permanent solution after all. I am left to conclude that this \"feature\" must be baked into the software, and immune from deactivation by the user. Oh well, it was fun while it lasted.

\t

I'm truly sorry to hear that. I've been researching this problem on a friend's Samsung phone for a long time. (It does not occur on my own Pixel 5.)

 

I really wish somebody somewhere would fix this problem.

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