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atcapecod's avatar
atcapecod
Newbie Caller
11 months ago

WiFi 2.4 is necessary for certain devices

When the 5G and 2.4 frequencies are combined, the devices requiring 2.4 drop off the network. The only way is connecting to a 2.4 dedicated WiFi. My dedicated 2.4 WiFi got changed to a non-dedicated...
copz1998's avatar
copz1998
Connection Curator
11 months ago
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@atcapecod are you using the TM Internet app or the T-Life app? I have the Sagemcom gateway and use the new T-Life app and can see the 2.4Ghz band for a new SSID. Maybe try the T-Life app? Also, try setting the new/static 2.4Ghz SSID, save it, then reboot the gateway and see if the setting holds.

Let us know if this works; it might help someone else. 

 

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When the 5G and 2.4 frequencies are combined, the devices requiring 2.4 drop off the network. The only way is connecting to a 2.4 dedicated WiFi.

My dedicated 2.4 WiFi got changed to a non-dedicated WiFi. That is annoying enough but the new application does not allow me to create a 2.4 dedicated WiFi.
The old app did. The new app needs to conform to customer requirements with the ability to setup a dedicated 2.4 WiFi.

 

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When the 5G and 2.4 frequencies are combined, the devices requiring 2.4 drop off the network. The only way is connecting to a 2.4 dedicated WiFi.

My dedicated 2.4 WiFi got changed to a non-dedicated WiFi. That is annoying enough but the new application does not allow me to create a 2.4 dedicated WiFi.
The old app did. The new app needs to conform to customer requirements with the ability to setup a dedicated 2.4 WiFi.

 

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@atcapecod are you using the TM Internet app or the T-Life app? I have the Sagemcom gateway and use the new T-Life app and can see the 2.4Ghz band for a new SSID. Maybe try the T-Life app? Also, try setting the new/static 2.4Ghz SSID, save it, then reboot the gateway and see if the setting holds.

Let us know if this works; it might help someone else. 

 

","body@stringLength":"834","rawBody":"

@atcapecod are you using the TM Internet app or the T-Life app? I have the Sagemcom gateway and use the new T-Life app and can see the 2.4Ghz band for a new SSID. Maybe try the T-Life app? Also, try setting the new/static 2.4Ghz SSID, save it, then reboot the gateway and see if the setting holds.

Let us know if this works; it might help someone else. 

 

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