Forum Discussion

Network Novice

11 months ago

Solved

no international service on one of the 4 lines

I have 4 lines for the t mobile ultimate unlimited and traveling outside the USA and the 3 lines have the service but the 4 th line has no service 😞😞🤔🤔🤔 tried with customer care no success check...

iphone

syaoran
11 months ago
Calls to Customer Care are usually free. If 611 doesn't work or you feel more comfortable calling their number to be reached fr an international location. You can call, +1-505-998-3793, which is a free call to T-Mobile from a T-Mobile line.
https://www.t-mobile.com/contact-us?INTNAV=fNav%3AAdditionalSupport%3AContactUs

syaoran

Transmission Titan

11 months ago

If data roaming is enabled on the device. Is the device compatible with Tue roaming partner's network? Is the line set to allow international going? You would need to reach out to Customer Care at 611 or the T-Force Team by sending T-Mobile a DM on Facebook or Twitter to ensure the line is set correctly to internationally roam.

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Calls to Customer Care are usually free. If 611 doesn't work or you feel more comfortable calling their number to be reached fr an international location. You can call, +1-505-998-3793, which is a free call to T-Mobile from a T-Mobile line.

https://www.t-mobile.com/contact-us?INTNAV=fNav%3AAdditionalSupport%3AContactUs

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