Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
9Kids wrote:Our SyncUP watch says it is paired after many tries; but the phone app still thinks it needs to connect. IDK if we should do a factory reset and begin again?
Finally got it. Even though his watch thought it was paired the app did not agree. :( Deleted app on phone and went straight to "manual set up" . We used the 15 digit code on back of watch again and it asked if we checked phone paired on the watch- we said yes and just made sure our phone didn't go to Lock Screen and it worked!
Hope this helps.
