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Kparker's avatar
Kparker
Newbie Caller
Hace 4 años

SyncUp kids pairing with Phone App

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
syncup
9Kids's avatar
9Kids
Roaming Rookie
Hace 4 años
9Kids wrote:

Our SyncUP watch says it is paired after many tries; but the phone app still thinks it needs to connect. IDK if we should do a factory reset and begin again?


 

Finally got it. Even though his watch thought it was paired the app did not agree. :(  Deleted app on phone and went straight to "manual set up" . We used the 15 digit code on back of watch again and it asked if we checked phone paired on the watch- we said yes and  just made sure our phone didn't go to Lock Screen and it worked! 
Hope this helps. 

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Is there a trick to pair the watch? ","body@stringLength":"197","rawBody":"

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

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I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

"},"Conversation:conversation:22661":{"__typename":"Conversation","id":"conversation:22661","solved":false,"topic":{"__ref":"ForumTopicMessage:message:22661"},"lastPostingActivityTime":"2023-10-03T20:29:32.000-07:00","lastPostTime":"2023-10-03T20:29:32.000-07:00","unreadReplyCount":49,"isSubscribed":false},"ModerationData:moderation_data:22661":{"__typename":"ModerationData","id":"moderation_data:22661","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:22661_1":{"__typename":"Revision","id":"revision:22661_1","lastEditTime":"2021-12-25T06:52:35.000-08:00"},"ForumReplyMessage:message:22681":{"__typename":"ForumReplyMessage","id":"message:22681","conversation":{"__ref":"Conversation:conversation:22661"},"author":{"__ref":"User:user:50401"},"revisionNum":1,"uid":22681,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:syncup-iot"},"subject":"Re: SyncUp kids pairing with Phone App","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:22681"},"parent":{"__ref":"ForumTopicMessage:message:22661"},"body":"
9Kids wrote:
\t

Our SyncUP watch says it is paired after many tries; but the phone app still thinks it needs to connect. IDK if we should do a factory reset and begin again?

\t


 

Finally got it. Even though his watch thought it was paired the app did not agree. :(  Deleted app on phone and went straight to \"manual set up\" . We used the 15 digit code on back of watch again and it asked if we checked phone paired on the watch- we said yes and  just made sure our phone didn't go to Lock Screen and it worked! 
Hope this helps. 

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9Kids wrote:
\t

Our SyncUP watch says it is paired after many tries; but the phone app still thinks it needs to connect. IDK if we should do a factory reset and begin again?

\t


 

Finally got it. Even though his watch thought it was paired the app did not agree. :(  Deleted app on phone and went straight to \"manual set up\" . We used the 15 digit code on back of watch again and it asked if we checked phone paired on the watch- we said yes and  just made sure our phone didn't go to Lock Screen and it worked! 
Hope this helps. 

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