SyncUP Kids changed to T-Life and now all I get with the new app is an error

Same issue, tmobile had the nerve to tell me I need to create a new email address which is not the solution it is and app issue

I called in and was told the app is fine and "improved". If I can get into the app to use it i have to clear the data daily and the tracking, if I get it to load, doesn't work well. 

Really need to bring back the old SyncUP KIDS app but seems TMO doesn't listen to their customers. I've been looking at alternatives to the SyncUP watch due to it now working 

Sure, I was able to finally sign in after uninstalling and reinstalling. Guess what happened a few hours later? Yeah, same problem again. Uninstalling and reinstalling every few hours to be able to use the app is unacceptable. On top of that, even when I'm in the app, it's networking properly.

Problem solved.  I just un-installed both Sync Up Kids and T-Life apps, and reinstalled the latter.  I pointed out the issue to customer service, a week ago, but no response; they must be overwhelmed. 

Good evening everyone. SO...the way I fixed this issues was

1-Uninstall the Sync Up Kids aplic. 

2-Uninstall the T-Life aplic.

3-Go into my T-Mobile app and log in and make sure that is all up to date and stuff. (I never set up my T-Mobile app, so I decided to make sure that wasn’t causing and issue)

4-Reinstall the App T-Life directly from the Play Store and log in.

5- It should be working.

NOTA: 

So since the T-Life and T-Mobile apps looked EXACTLY the same, I decided to uninstall the T-Life aplic. And guess what...The functions of Sync-Up Kids were still there in the T-Mobile app. I even logged out, turned off my phone and powered it on again just to make sure that it wasn't some kind of error. Yeah...the T-Mobile app and the T-Life app are essentially the exact same thing. So there is no need to keep the T-Life app. However, I did only notice that the features of the Sync-Up Kids app were there after I installed the T-Life App and logged in. (maybe I didn't pay attention to this fact and could have saved a step). I have since deleted both T-Life and Sync-Up Kids and it's working just fine...well...fine for what it is. The GPS tracking is SLLOOOOWWWW. I really hope this helps someone.

This happen to me. I can't connect to my kid watch as a guardian. I called and spent an hour talked to tmobile customer service, they told me to do uninstall and reinstall T-life app, reset the network, or even login to tmobile website to track my kid ( which is fkin dump cause there s no option to track kid from the website), and what I got is "sorry, we can't help you". All day frustrated

Fix this nonsense or I'm canceling my service. Hey Tmobile, fire your software team because they suck! Why do you feel the need to innovate for the sake of innovation and break your products for your customers? All you've done is piss us all off. I want a refund for my service because your "innovation" has made it unusable. 

I would recommend remove the line and explore other options for our kids watch, Tmobile staff didnt have any reponse, including the one at store have no ideas about this product as much, now I cannot check where is my kids at all, i would just move on insteading of waiting for tmobile to reponse, maybe 1 year later

sulrich wrote:

I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Vuelve a intentarlo".

I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. 

What needs to be done to resolve this constant error?

We're having the same issue with our syncup kids watch since the unannounced and poorly implemented change to T-Life. Where is T-Mobile to resolve this? no responses to these comments at all? This is a safety issue for the children wearing these watches! 

Jp101 wrote:

Hello all.  Mine wasn't working either. Until I went directly from the app store and searched t life, un-installed from there then reinstalled opened the app and logged in to sync up account though the t life app. Now it works.

This is the correct workaround. If you get in a state when you cannot pass the User profile screen, uninstall the app, get the latest from App store or Google plan, open the app and go to Connect - People tab to login manually. Make sure to use the same credentials as you used in the SyncUP KIDS app.

The fix is planned to be released in the next couple of days, but you will still need to uninstall and reinstall the app to successfully login and see your syncup watches in T-Life.