Forum Discussion
T-Mobile support saying not to trust sales team but trust bill
Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to "phone 1" but now they are saying it's...
Hey there @SivaA We really like to have predictable bills, especially when signing up for one of the great offers for new phones. Since no one here has access to account information, we would need a little more information to go off of in order to give good advice.
Do you know the name of the trade-in promotion that you were signing up for? What plan did they activate your service with? What phone did you get as "phone 1, 2, and 3"? Did you sign up for service with that person that day or did you wait a bit to think on it?
Thanks for providing a bit more context so we can help you better.
