Forum Discussion
Home internet "connected without internet"
I got my 5G gateway in the mail. I set it up, everything looks good, but I can't get internet connection. All my devices connected to the gateway are showing the same message "connected without inter...
Ok... I got my problem solved after 9 hours waiting for customer service!!!!!!
They sent the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous.
Anyway, now everything is working great.
Thx...ok so the sim did need to be activated on this 2nd gateway they sent. We finally got the internet to work..but it wouldn't stay on for long. Then it started throwing error codes again. So we're on standby until the internet pros at TMO come up with an answer. Thankfully I have not shut my Xfinity off, and won't until this becomes more reliable.
