Forum Discussion
Home internet "connected without internet"
I got my 5G gateway in the mail. I set it up, everything looks good, but I can't get internet connection. All my devices connected to the gateway are showing the same message "connected without inter...
Ok... I got my problem solved after 9 hours waiting for customer service!!!!!!
They sent the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous.
Anyway, now everything is working great.
I had to call and get to the 2nd level of support. He "reconciled my account". After that, I was able to create a T-Mobile account/username and the internet started working. I don't know what that means, but it only took about 5 minutes.
